topic Re: Samsung online orders in Samsung Apps and Services

Samsung online orders are getting delayed

Troyk365 — Wed, 10 Dec 2025 01:18:10 GMT

This is the 3rd time I have ordered something from Samsung and every time the package is delayed. I take off work to make sure I receive it on the day it says I'll receive it. Missed pay. Then check the status and it sits in the warehouse or wherever and the day you are supposed to receive the package all of a sudden it's delayed. I have been a loyal Samsung customer but this is unacceptable. From now on I will be placing my business elsewhere. 🤬

Re: Samsung online orders

Mujibar — Fri, 05 Dec 2025 16:49:46 GMT

How are delays during shipping Samsung's fault? They turn the package over to the shipping company and it's up to them to deliver it. If it sits somewhere at some point during the shipping process, Samsung has no control over that.

Re: Re: Samsung online orders

Troyk365 — Fri, 05 Dec 2025 16:50:44 GMT

Because my package say in the warehouse for 4 days. Maybe they shouldn't set a date.

Re: Re: Samsung online orders

Troyk365 — Fri, 05 Dec 2025 16:52:06 GMT

It was in sansungs warehouse for 4 days because I have called them and say on the phone with SAMSUNG. Funny how it said package delayed while it was still in their possession. So yeah it's Samsungs fault

Re: Re: Re: Samsung online orders

CEParsons — Fri, 05 Dec 2025 16:58:22 GMT

As a practical recommendation, if your work schedule makes it difficult for you to be home and sign for deliveries, consider pickup from a partner location such as best buy instead.

You are still able to order through Samsung.com and receive rewards, etc. Without the worry of shipping.

https://order-help.us.samsung.com/articles/instore-purchasing/how-do-i-purchase-a-samsung-product-and-initiate-pickup-from-a-retail-partner-store/669e317679828c791e799f3c

Re: Re: Re: Samsung online orders

Mujibar — Fri, 05 Dec 2025 16:55:51 GMT

Those dates are estimates provided by the courier. Sometimes packages are delayed due to weather or other logistical issues. Sometimes they arrive early (this happened for me yesterday).

When I've had to sign for Samsung deliveries in the past, I've had the package held at the destination facility for pick-up at my convenience. You can arrange this with the courier. Sometimes that's not an option. It's up to the shipper (Samsung) to allow it.

Re: Re: Re: Samsung online orders

Troyk365 — Fri, 05 Dec 2025 16:56:19 GMT

I asked that yesterday and was told I couldn't. I have a best buy not far from me.

Re: Re: Re: Samsung online orders

Mujibar — Sat, 06 Dec 2025 11:55:38 GMT

You didn't initially provide that detail. Maybe use the tracking information they give you to monitor your package's status instead of taking the initial delivery estimate as gospel.

Re: Samsung online orders

meself — Fri, 05 Dec 2025 17:03:24 GMT

As @Mujibar stated the package will have a tracking number once it shipped and with the shipping company it should update status

Re: Samsung online orders

Troyk365 — Fri, 05 Dec 2025 17:06:41 GMT

Right now it's shipping and so far since the 1st it's had 3 different days. I'm good. I only ordered straight from Samsung because I have been with Samsung since 2005. Every single s series phone every Note. Numerous buds and other headsets watches. I'm just upset right now I'll be good

Re: Samsung online orders

texas5boys — Wed, 07 Jan 2026 05:14:07 GMT

My fridge is delayed, and it’s on Samsungs end. Same as OP, took the day off from work, Samsung texted the evening before my scheduled delivery that it was still on track to be delivered. The delivery company called me the morning of to say they hadn’t received the fridge from Samsung. And customer service has “no idea” when it will arrive.

Re: Samsung online orders

50thou — Thu, 12 Feb 2026 20:16:50 GMT

Same with our samsung fridge. Shipping company called to say Samsung hadn't ship the fridge to them yet. Called Samsung and 1 rep said "if the date isn't updated tomorrow, we will fully refund you." That isn't what I want. I don't want a full refund only to have to place the exact same order again. The next rep I spoke with later on said she didn't know when the fridge would be available and shipped to the shipping company. It's been 2 business days with the tracking status stuck with no updates 😞