topic Re: Re: Re: Having issues with apps after updating? in Samsung Apps and Services

Having issues with apps after updating?

CEParsons — Fri, 13 Mar 2026 23:02:05 GMT

It can be frustrating when your apps don't work as expected, especially after an update.

Here are some things to understand and steps you can take to address the issues you're having!

☆ Understanding who is responsible for what.

Imagine your phone or tablet as a shopping mall. The mall was built, owned, and operated by Samsung. The mall's owner is responsible for maintaining the facilities and property, as well as any services the mall itself directly provides to consumers.

Inside the mall are various stores, each one with a different set of products for sale and a unique function. These are the apps on your device. Even though they exist inside the shopping mall, each store is independently owned and operated. Each shop owner has autonomy and runs their business as they see fit.

Now imagine you are in the food court of this shopping mall.

You are quite hungry and order a cheeseburger, only to receive this:

Who is responsible for the fact that you were served a moldy sock-burger? Is it the owner of the shopping mall, or the owner of that specific burger shop in the shopping mall?

Obviously, the mall owner just rents out the space, and the restaurateur is responsible for making it right if they want to 1) remain in business and 2) retain you as a customer.

In the same way, third party app developers are responsible for making sure their apps work properly, especially after a major update. While the app may run on a Samsung phone, it is not up to Samsung to make it right.

Now that we understand who is responsible for what, here are some things you can try if you find apps aren't working properly after an update:

~~☆ Follow Samsung’s Best Practices Guide~~

~~In particular, clearing device cache is an important practice in order to clean up junk files and keep things running smooth.~~

UPDATE: Following the February 2026 security update, the option to Wipe Cache Partition has been removed from the recovery menu. System cache management is now automated and can no longer be done manually. Simply rebooting the device is now sufficient for troubleshooting.

See the (legacy) guide here:

https://us.community.samsung.com/t5/Tips-Tricks/Best-Practices-After-an-Update/ba-p/3200871?src=ShareByUserCM

☆ Use Samsung’s Good Guardians

Download Good Guardians and run its various modules. These modules optimize performance and can identify unusual behavior.

Download Good Guardians here: https://apps.samsung.com/appquery/appDetail.as?appId=com.android.samsung.utilityapp

App Booster re-optimizes your apps. This should be run after an update.

If the issue persists, it may be an issue with the specific app rather than with your device.

☆ Make sure the app is up to date.

Check the Play Store/Galaxy store for updates.

☆ Troubleshoot by restarting the app.

Sometimes app issues are as simple to resolve as force closing and restarting that particular app. To do this, open the Task Switcher. This is the view where your apps appear as cards side-by-side. Close the troublesome app by swiping up or tapping "Close all."

☆ Troubleshoot by clearing app data.

Go to Settings > Apps > Desired app > storage > clear cache. If that doesn't help, clear data. If that doesn't help, uninstall/reinstall.

☆ If none of these steps correct your problem, send an error report to the app's developer (developer contact info available in Play Store Listing) to make them aware of the issue.

☆ If the app is a first party app developed by Samsung, you can send feedback in the Samsung Members app. Visit the Support tab and navigate to "Send Feedback."

I hope you found my post useful! If you are still having issues, there are plenty of great Members here who are more than willing to help you.

Have a fantastic day!

Re: Having issues with apps after updating?

Robin621k — Sun, 30 Nov 2025 15:25:33 GMT

Excellent post!

Re: Having issues with apps after updating?

Pianodude58 — Sun, 30 Nov 2025 15:29:56 GMT

Spot On!

Re: Having issues with apps after updating?

Mujibar — Sun, 30 Nov 2025 16:51:55 GMT

Well done and I applaud your effort!!

I know you know this, but ... the sound advice in this post will be ignored.

Re: Re: Having issues with apps after updating?

CEParsons — Sun, 30 Nov 2025 17:52:02 GMT

Well aware. Admittedly, these posts are partly self-serving. Easier to point to something I've already written than write the same thing over and over again!

Re: Re: Re: Having issues with apps after updating?

Mujibar — Sun, 30 Nov 2025 18:06:38 GMT

Good strategy

Re: Having issues with apps after updating?

SamsungMembersAdmin — Mon, 01 Dec 2025 15:39:47 GMT

❤️ Beautiful!

Re: Having issues with apps after updating?

ahmadaish73 — Tue, 02 Dec 2025 19:58:53 GMT

Great explanation! Updates can break apps sometimes.
Best thing is to clear cache, update the app, or reinstall it.
If it still doesn’t work, the app developer needs to fix it.

Re: Having issues with apps after updating?

persistentC — Fri, 05 Dec 2025 15:44:21 GMT

Ok, but what if the problem is with the Samsung email app? Yep I'd say it's Samsung's problem. So after the latest update to my Galaxy S25 , the Samsung email app won't scroll down properly when you are replying to an email.

Re: Re: Having issues with apps after updating?

persistentC — Fri, 05 Dec 2025 15:45:24 GMT

I'm not an astronaut either!

Re: Re: Having issues with apps after updating?

CEParsons — Fri, 05 Dec 2025 15:47:17 GMT

If a Samsung app is experiencing an issue, and you are unable to resolve it by following the steps outlined in the post, then it is Samsung's responsibility to fix it.

I recommend sending an error report to samsung to make them aware of the issue and temporarily switching to another email app until your issue is resolved.

Re: Re: Re: Having issues with apps after updating?

CEParsons — Fri, 05 Dec 2025 15:54:29 GMT

Astronaut simply indicates a newly created account. Your ranking, which currently reads "Constellation," is based on your activity and indicates your status in the Members community.

Highly active users with a history of solving other users' problems are indicated in purple.

Re: Having issues with apps after updating?

useruiTF1Jh2BQ — Sat, 06 Dec 2025 05:24:30 GMT

😊

Re: Having issues with apps after updating?

tonystarki — Sat, 06 Dec 2025 06:13:26 GMT

If you’re having issues with apps after updating, you’re not alone—this is a common problem that happens when new software versions conflict with your device settings, cache, or older app data. Many users experience glitches like crashes, slow performance, login errors, or missing features right after an update. In some cases, apps like may require a fresh installation, cache clearing, or permission reset to work correctly. The best approach is to restart your device, clear the app cache, update system software, or reinstall the app to ensure everything runs smoothly again.

Re: Having issues with apps after updating?

josevaellevell — Sat, 06 Dec 2025 06:33:02 GMT

Jealous

Re: Having issues with apps after updating?

userM1PSSbvBbx — Sat, 06 Dec 2025 19:08:54 GMT

I would like my screens to look like they did before this recent update.

Re: Re: Having issues with apps after updating?

CEParsons — Sat, 06 Dec 2025 19:09:52 GMT

Here is a helpful post with things that can be changed back: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/A-list-of-features-that-can-be-changed-back/td-p/3228060?src=ShareByUserCM

Re: Having issues with apps after updating?

Thorbee — Sun, 07 Dec 2025 04:34:52 GMT

My notepad that was downloaded by Smart Switch, Samsung, always been able to use voice space dictation but the last update says I need to use the Wi-Fi internet connection to do the same thing my phone did before. Seems like your very pretty nosy of people's information

Re: Re: Having issues with apps after updating?

CEParsons — Sun, 07 Dec 2025 05:41:51 GMT

Thanks, checking for updates was included!

Re: Re: Re: Having issues with apps after updating?

Sapo411 — Mon, 08 Dec 2025 15:05:16 GMT

However, We pick up information and retain information differently. It does not hurt to have more information in a variety of ways. I reallu appreciated your effort, relatable, comparable, summary. Thank you. Can I ask you additional questions here? Have a great day! 😊👏