topic Re: Incorrect info in Samsung Apps and Services https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Members-perks-and-benefits/m-p/3446698#M136818 <P>When they mean support at any hour, they are really just talking about being able to get some help from other users, and the ability to put in error reports at your convenience and have them evaluated at theirs.&nbsp; The AI chat support is likely available all the time, otherwise why bother with it.&nbsp; I have been to websites where they have an AI chat option, but somehow the chatbots seem to have working and non-working hours.</P><P>&nbsp;</P><P>Can you post a screen shot of where it says 24 hour support?&nbsp; I don't see it on either my discover page or the news and tips tab, or the benefits tab.</P> Thu, 01 Jan 2026 19:11:29 GMT nullandvoid 2026-01-01T19:11:29Z Samsung Members perks and benefits https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Members-perks-and-benefits/m-p/3446655#M136809 <P><SPAN>On the news and tips tab, it says Samsung Members have all these great perks and benefits and everything including access to customer care at any hour. Incorrect. I've yet to be able to contact them either through the phone or messaging. Just more lies Samsung puts out there to make you think that they care and actually stand behind their products</SPAN></P> Tue, 06 Jan 2026 15:38:44 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Members-perks-and-benefits/m-p/3446655#M136809 RainyApril 2026-01-06T15:38:44Z Re: Incorrect info https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Members-perks-and-benefits/m-p/3446661#M136810 They do have working hours like many companies. Thu, 01 Jan 2026 18:33:03 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Members-perks-and-benefits/m-p/3446661#M136810 meself 2026-01-01T18:33:03Z Re: Re: Incorrect info https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Members-perks-and-benefits/m-p/3446666#M136811 I guess I was confused by the wording of at any hour anytime Thu, 01 Jan 2026 18:39:38 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Members-perks-and-benefits/m-p/3446666#M136811 RainyApril 2026-01-01T18:39:38Z Re: Re: Re: Incorrect info https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Members-perks-and-benefits/m-p/3446669#M136813 Being end of holidays there hours should return to normal hours which end in evening o believe to contact support Thu, 01 Jan 2026 18:43:45 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Members-perks-and-benefits/m-p/3446669#M136813 meself 2026-01-01T18:43:45Z Re: Incorrect info https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Members-perks-and-benefits/m-p/3446698#M136818 <P>When they mean support at any hour, they are really just talking about being able to get some help from other users, and the ability to put in error reports at your convenience and have them evaluated at theirs.&nbsp; The AI chat support is likely available all the time, otherwise why bother with it.&nbsp; I have been to websites where they have an AI chat option, but somehow the chatbots seem to have working and non-working hours.</P><P>&nbsp;</P><P>Can you post a screen shot of where it says 24 hour support?&nbsp; I don't see it on either my discover page or the news and tips tab, or the benefits tab.</P> Thu, 01 Jan 2026 19:11:29 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Members-perks-and-benefits/m-p/3446698#M136818 nullandvoid 2026-01-01T19:11:29Z Re: Incorrect info https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Members-perks-and-benefits/m-p/3447177#M136868 It's in the section about being a Samsung member. It doesn't matter, I'm getting rid of everything Samsung related in my house-too much money was spent and too much space is being taken up on appliances and things that just don't work Fri, 02 Jan 2026 07:59:18 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Members-perks-and-benefits/m-p/3447177#M136868 RainyApril 2026-01-02T07:59:18Z Re: Re: Incorrect info https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Members-perks-and-benefits/m-p/3447349#M136881 I did attach a screenshot of it but I don't know where it went - I can't see it now Fri, 02 Jan 2026 16:49:37 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Members-perks-and-benefits/m-p/3447349#M136881 RainyApril 2026-01-02T16:49:37Z Re: Re: Incorrect info https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Members-perks-and-benefits/m-p/3455654#M137253 <A href="https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Health-sleep-score/td-p/3448007?src=ShareByUserCM" target="_blank">https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Health-sleep-score/td-p/3448007?src=ShareByUserCM</A> Mon, 12 Jan 2026 05:11:14 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Members-perks-and-benefits/m-p/3455654#M137253 Lougalua66 2026-01-12T05:11:14Z Re: Re: Incorrect info https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Members-perks-and-benefits/m-p/3455789#M137269 <P>What has this to do with the subject at hand?</P> Mon, 12 Jan 2026 12:57:40 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Members-perks-and-benefits/m-p/3455789#M137269 nullandvoid 2026-01-12T12:57:40Z