topic Re: Re: Samsung Account Blocked From Making Purchases in Samsung Apps and Services

Samsung Account Blocked From Making Purchases

CyWag — Thu, 08 Jan 2026 17:38:22 GMT

Last night, I was setting up my daughter's watch and needed to create a child Samsung account for her. As part of this process, you are required to verify the CVV code of one of your credit cards on file. I believe the card that I had on file must have been the expired version of the card I had in my wallet because it kept telling me my information was wrong. After 3 failed attempts I now just get the error message below. This also happens when I try to make purchases in the galaxy app store or manage my Samsung account payment methods under system settings. I have tried both chat and phone support with Samsung, but no one has been any help. Does anyone know how to get this block removed?

Re: Samsung Account Blocked From Making Purchases

GaryB82 — Thu, 08 Jan 2026 18:03:39 GMT

You would need to visit the link provided to get help or contact Customer service directly.

https://www.samsung.com/us/support/contact/

Re: Re: Samsung Account Blocked From Making Purchases

CyWag — Thu, 08 Jan 2026 18:06:37 GMT

Yepp, I have tried that multiple times and other than the last person saying he would escalate my case, all I accomplished was being transferred around multiple times to people who said they're department was not responsible for this issue.

Re: Re: Samsung Account Blocked From Making Purchases

GaryB82 — Thu, 08 Jan 2026 18:08:49 GMT

You will need to keep trying to get a Supervisor or wait for the escalation team to get back with you. Since this is only a User-to-User Support Community with no access to your accounts.

Re: Re: Re: Samsung Account Blocked From Making Purchases

CyWag — Thu, 08 Jan 2026 18:13:17 GMT

Yes, I was hoping for someone who has maybe dealt with this issue before to know what the right department to ask for is. Did not expect someone in the community to be able to resolve the issue for me. Ill wait for escalation to respond and go from there because I dont have the time to continue the run around I've been given thusfar.

Re: Re: Samsung Account Blocked From Making Purchases

CyWag — Thu, 08 Jan 2026 19:21:23 GMT

It was applied when creating a child account. I already have the watch in my possession. The account did not create because the 1st step is to verify a credit card. I have tried to explain this numerous times to customer support agents. For the most part, i get a response that their team does not handle and they transfer me to another department who often tells me the same thing. I've had one chat agent go a bit further and actually try to troubleshoot the issue with me and they are the one the ultimately said they would need to escalate the ticket. I do have UI 8 on my phone. I do appreciate your suggestions, but I think I'm going to wait out the response from escalation. I spent probably 3-4 hours trying to explain my situation to various agents before posting on here, so the idea of going down that rabbit hole again doesn't sound appealing.

Re: Samsung Account Blocked From Making Purchases

Whyismycheckout — Sat, 21 Mar 2026 08:05:20 GMT

Omg this is the exact same thing happening to me and I have even had 1 agent completely lie about escalating the situation.

Re: Re: Samsung Account Blocked From Making Purchases

CyWag — Fri, 17 Apr 2026 15:37:19 GMT

Did you ever get any action here? I basically gave up because I dont make purchases on the Samsung app store anyways, but it would be nice to get this resolved.