https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Account-Blocked-From-Making-Purchases/m-p/3452751#M137144 It was applied when creating a child account. I already have the watch in my possession. The account did not create because the 1st step is to verify a credit card. I have tried to explain this numerous times to customer support agents. For the most part, i get a response that their team does not handle and they transfer me to another department who often tells me the same thing. I've had one chat agent go a bit further and actually try to troubleshoot the issue with me and they are the one the ultimately said they would need to escalate the ticket. I do have UI 8 on my phone. I do appreciate your suggestions, but I think I'm going to wait out the response from escalation. I spent probably 3-4 hours trying to explain my situation to various agents before posting on here, so the idea of going down that rabbit hole again doesn't sound appealing. Thu, 08 Jan 2026 19:21:23 GMT CyWag 2026-01-08T19:21:23Z