topic Re: Samsung Cloud not auto backing up in Samsung Apps and Services

Samsung Cloud not auto backing up

lusterav — Wed, 14 Jan 2026 20:34:44 GMT

I have been trying for a week to get Samsung cloud to do auto backup at night (plugged in, screen off) but it just won't do it. I have to manually back up periodically. Is anyone else having this problem? I believe I have all settings correct- permissions are granted, the cloud app is not set to sleep, backup categories are chosen. My galaxy s24 is in a Samsung smart view cover which I was told can be closed when I plug the phone in at night and that shouldn't interfere with backup. Google play store updates with it closed. Any suggestions on how to fix this or is it a glitch in the cloud app?

Re: Samsung Cloud not auto backing up

MrGhoul — Wed, 14 Jan 2026 20:35:00 GMT

1. Try clearing the Samsung cloud app cache - settings > apps > Samsung cloud > storage > clear cache
2. A simple restart most times can fix issues like this.
3. Clearing the "cache partition" on device could help as well.
Tap link below on how to clear the cache partition.
https://us.community.samsung.com/t5/Galaxy-S23/Clear-System-Cache/m-p/2631453#M66543

Re: Samsung Cloud not auto backing up

lusterav — Tue, 13 Jan 2026 19:14:46 GMT

Thanks. I will try cache wipe tonight and see if it backs up overnight.

Re: Samsung Cloud not auto backing up

nullandvoid — Tue, 13 Jan 2026 20:18:06 GMT

Also, make sure wi-fi is on.

Re: Samsung Cloud not auto backing up

lusterav — Wed, 14 Jan 2026 20:35:19 GMT

The Samsung cloud just doesn't auto backup. For reference here's what I did last night: Wifi is on in my house all of the time and my phone is on the wifi. I went into Samsung cloud app settings and saw the battery was set on restricted so I put it to optimized. Same with the cloud assistant app. I did a partition cache wipe also. Nothing helped. I saw on another post somewhere that others were complaining the auto back up just doesn't work. So I guess I'll be doing manual backups.

Re: Samsung Cloud not auto backing up

lusterav — Wed, 14 Jan 2026 16:49:20 GMT

Please see my response to nullandvoid below for update on this issue. Thanks.

Re: Samsung Cloud not auto backing up

nullandvoid — Wed, 14 Jan 2026 19:07:58 GMT

My cloud app battery use is on optimized - that's the default. My phone backs up every night. You should start getting the auto backups now. If that does not work, change it to unrestricted.

Re: Samsung Cloud not auto backing up

lusterav — Sun, 18 Jan 2026 14:07:50 GMT

So finally I got it to work. Don't really know why but Cloud app and Cloud Assistant app set on optimized. It seems the Samsung Internet app had something to do with it. I tweaked the settings on that 2 days in a row. All in all I'm happy. Thanks to all for help.