topic Re: Cannot log into my account in Samsung Apps and Services

Cannot log into my account

EazyD33 — Sun, 22 Mar 2026 02:33:35 GMT

Having problems with signing into Samsung account for anything. Can't get into shop app, galaxy store can't manage account in settings. This is happening across ALL my devices. Went to factory reset my s25 to trade in and I couldn't. Had to go to ifixit and they did something and got them all working again. Now the problem is back. Any help?

Re: Cannot log into my account

meself — Sun, 22 Mar 2026 02:52:18 GMT

What message do you see when you try to log in yo your account

Re: Cannot log into my account

EazyD33 — Sun, 22 Mar 2026 03:01:15 GMT

When I was trying to factory reset the s25, it said "network error". When I go into the shop app or the galaxy store, it says "sign in failed". If I go into the account settings it says "process failed"

Re: Re: Cannot log into my account

CrazyBonita — Sun, 22 Mar 2026 17:12:38 GMT

Yes always failed sign in

Re: Re: Cannot log into my account

Samsung_Moderator — Tue, 24 Mar 2026 16:21:54 GMT

Hello EazyD33,
Welcome to Samsung Community. I can understand how frustrating it is to be unable to gain access to your Samsung account. Here is a link to some information that should assist you with this issue: http://www.samsung.com/us/support/troubleshoot/TSG10001565/

If you continue to have issues after reviewing the information provided by the aforementioned link, you will need to contact our Samsung Accounts department directly via phone number 855-795-0509. They will be able to assist you further!