topic Re: Samsung Email not showing Contact details in Samsung Apps and Services

Samsung Email not showing Contact details

fp_bruce — Tue, 31 Mar 2026 14:00:50 GMT

The user is in a Microsoft 365 hybrid environment and has their 365 work account successfully added to the Samsung Email app. From the Samsung Contacts app, the user is able to search the Global Address List (GAL) without issue. GAL entries appear in the search results, however, when the user attempts to open any of these contacts, none of the contact details are displayed and an error message appears (screenshot attached).

Email synchronization itself appears to be functioning as expected, this issue seems limited to viewing GAL contact details within the Samsung Contacts app.

Can you please advise whether:

This functionality can be enabled or unlocked within Samsung Email/Contacts, or
Access to GAL contact details is intentionally restricted by design?

Any guidance on configuration requirements or known limitations would be greatly appreciated.

Re: Samsung Email not showing Contact details

LongHiker — Tue, 31 Mar 2026 14:17:06 GMT

@fp_bruce After working in an environment which uses MS email and products, I would suggest that they use MS Outlook instead of Samsung email. That will provide the best compatibility and usability with that work account.

Re: Samsung Email not showing Contact details

fp_bruce — Tue, 31 Mar 2026 14:53:33 GMT

Thank you for the recommendation.

We are actively working toward standardizing on the MS Outlook app across our environment, as we agree it offers the best compatibility with Microsoft 365. In this particular case, however, the user is a high‑priority individual and has been resistant to changing applications.

Because of this, we were hoping to determine whether there are any supported options or exceptions that would allow full GAL contact detail access within Samsung Email/Contacts for this user, or if this limitation is by design and cannot be adjusted.

Any clarification you can provide would help us fully evaluate all possible alternatives before enforcing a change.

Re: Samsung Email not showing Contact details

AAbbott — Tue, 31 Mar 2026 15:51:31 GMT

Even VIPs need to be told sometimes that something can't be done. If there was a way to export the GAL into their Samsung Contacts, that might be a solution. Otherwise, if your organization's GAL is on the MS exchange server, it's likely not possible.

Re: Samsung Email not showing Contact details

SapphireA — Tue, 31 Mar 2026 16:04:25 GMT

I'm getting double Emails

Re: Re: Samsung Email not showing Contact details

user2KBNM0y6HY — Tue, 31 Mar 2026 16:53:55 GMT

Suggest you discuss it with the individual and learn , document their concerns and schedule a follow up to show how it works today vs. Future
If possible check his phone and look for any settings or edits he's using as most people tweak / customize their apps to display or work in way they prefer. For example Outlook contacts can be set to display via first name, last name or last name, first name... or by conversation, etc.
If possible get a separate phone and mirror his current settings so you can review what shows first / top or requires one to scroll.
Samsung phone displays in Outlook but frequently requires one to show next to see more info.
Also check how many unique contacts are loaded and # of duplicates, if dupes, they need linked to show all their info
Good luck

Re: Re: Samsung Email not showing Contact details

fp_bruce — Tue, 31 Mar 2026 18:05:57 GMT

We've got a freshly updated and clean installed Samsung with a similar issue, its not unique to his device.

Re: Samsung Email not showing Contact details

msohaibrafique — Wed, 01 Apr 2026 06:20:46 GMT

This issue is effecting both new and existing users , Samsung email client app not showing Contacts but at the same time if you add your org account in Mobile phone Native email client i.e Gmail or Email quickly contacts will be shown:

Becasue Native email client directly hits and sync contacts from your Org Exchange server

whereas MS Outlook app is design for Exchange Online , it go first over to cloud and then on prem for contacts.