topic Re: Re: Re: Re: changes in Samsung Apps and Services

changes

innergray — Sat, 11 Apr 2026 06:02:58 GMT

have we not noticed samsung tryna silence / change everything we say on here? if it doesn't break the rules, don't change what we have to say. we are clearly upset about certain changes or want to bring up certain issues. let us express that in our own ways respectfully.

Re: changes

meself — Sat, 11 Apr 2026 05:40:19 GMT

You had problems with your post

Re: Re: changes

innergray — Sat, 11 Apr 2026 05:41:46 GMT

nope, the titles / messages were on topic and didn't stray off anything. its random as heck. 😭

Re: changes

Mujibar — Sat, 11 Apr 2026 05:49:00 GMT

How much more free expression do you want? There are now multiple consolidated threads with hundreds of posts/comments each.

Re: Re: changes

innergray — Sat, 11 Apr 2026 06:11:21 GMT

random changes keep occurring that don't even need to happen, like random title changes and forum switches. we sometimes just want posts to stay the way they are, they're completely on-topic no matter how you look at it. it's frankly just annoying and unnecessary having to change it back constantly. with this certain situation, it feels like silence and ignorance on samsung's behalf, i won't lie.

Re: changes

Dan2023 — Sat, 11 Apr 2026 10:08:54 GMT

Unfortunately, some users have chosen to post multiple entries on the same topic. Some even appear to have cut and pasted their threads or, at best, a glitch occurring in the system where a entry is posted twice. This can be seen as spamming the feed or an error to be correct by moderators. Some users then declare that they're being unfairly censored.

Kindly note that this is a public forum operated by a private entity, and First Amendment rights do not apply. They have the authority to manage it as they see fit.

Re: Re: changes

AAbbott — Sat, 11 Apr 2026 11:55:26 GMT

When a topic garners many separate posts, the moderators combine them into a more manageable single thread, hence the title changes. No one needs to see a hundred posts on the same subject matter. It's much better to have a single post where everyone with the same issue can have their say. They did the same thing with the update posts and the "where's the beta" posts.

The fact is that the terms of service actually says they may do this. It also asks that people join a thread already in progress, rather than create a new post.

"Samsung reserves the right to moderate the activity on the Community and may remove or edit any Content for any or no reason, including by removing or editing Content that in Samsung’s sole discretion violates these Community Terms or any applicable provision of the T&Cs. Additionally, Samsung has the right to remove, edit, move or close any comment thread at any time and Samsung may take any of the foregoing actions without any prior notification to any party. None of Samsung’s moderation, editing or removal of any Content in any way is or implies an endorsement or publication of that Content by Samsung."

Re: Re: changes

innergray — Sat, 11 Apr 2026 13:52:20 GMT

its kinda crazy since this is technically a social app, not just a support app. so people talk or chat the way they would like any other app, its definitely understandable. but also kinda unfair to get "corrected" when theres nothing to correct.

Re: Re: Re: changes

innergray — Sat, 11 Apr 2026 13:58:06 GMT

well ofc there will be multiple posts this is an app where you post your problems and raise concerns / express your opinions, it feels restricting and kinda pointless to force people to just stay in one post since we all got different things to say and had many other type of experiences, that's just my opinion.

Re: Re: Re: changes

Dan2023 — Sat, 11 Apr 2026 13:57:46 GMT

I'm not quite clear what you mean. Your comment is nonspecific. Could you clarify, please?

Re: Re: Re: changes

Dan2023 — Sat, 11 Apr 2026 13:59:24 GMT

I don't know any social app that doesn't have rules of user conduct and doesn't police their forums to one degree or another.

Re: Re: Re: Re: changes

innergray — Sat, 11 Apr 2026 14:01:24 GMT

probs mixed up my replies lol, but technically the forums can be forced, but changing people's entire entry or restricting them to one spot is not very ideal if we're on a support app with social elements and frankly, didn't break any major rules to warrent them. 🥀

Re: Re: Re: changes

Mujibar — Sat, 11 Apr 2026 14:04:30 GMT

It's a privately owned public forum with its own rules and is operated as such. Online forums long pre-date social media. The problem is that people are more familiar with social media and its conventions as opposed to how online forums work. Here are the ground rules that everyone who posts here agrees to abide by:

https://us.community.samsung.com/t5/Guidelines/Community-Guidelines-Ground-Rules/ba-p/3411146?src=ShareByUserCM

Re: Re: Re: changes

Iamchaos13 — Sat, 11 Apr 2026 14:08:05 GMT

No, it's literally for support,, not hanging out.

Re: Re: Re: Re: changes

innergray — Sat, 11 Apr 2026 14:14:26 GMT

well ofc, they can manage it however they want to i'm just expressing my criticism and take on it. yall don't gotta fight, that's not what we're here to do. i just find it unnecessary and annoying to change posts when they're fine the way they are and follow their guidelines.

Re: Re: Re: Re: changes

innergray — Sat, 11 Apr 2026 14:10:49 GMT

uhm, there are literal forums about cleaning, photos, and user events. 😭

Re: Re: Re: Re: changes

Dan2023 — Sat, 11 Apr 2026 14:30:28 GMT

I think you're hitting up against the difference between social media, where ever one has an individual voice, and a community forum, where posts are gathered into a single thread, which makes everyone's input more easily discoverable.

Re: Re: Re: Re: Re: changes

innergray — Sat, 11 Apr 2026 14:40:49 GMT

true, i doubt people actually look through the forums since the default is set to "all" which is more efficient. my take is kinda not everyone will say or experience the same thing, i would understand taking down multiple posts about the messages switch since they basically say the same thing. but the more posts, the more samsung knows how many people are upset about it so i kinda understand why people are doing it. but in other cases where its just people bringing up their own experience with an issue, people will just say to "look at all the other posts about this, your experience doesn't matter" or getting your posts "corrected" like you did something wrong yet the change doesn't make much sense at all or influence the post in any way.

Re: Re: Re: Re: Re: Re: changes

Dan2023 — Sat, 11 Apr 2026 14:41:43 GMT

Yes, it's a difference between social media and a community forum where common subjects are siloed into one thread.

Re: Re: Re: Re: Re: Re: Re: changes

innergray — Sat, 11 Apr 2026 14:47:29 GMT

they're very similar to hashtags or channels ngl.