topic Re: Re: Re: Re: Re: Forgot old phone number in Samsung Apps and Services

Forgot old phone number

longlivetheking6977 — Sat, 18 Apr 2026 03:06:40 GMT

Years ago I created my original Samsung account but when my phone broke I thought I'd never get another Samsung so I didn't bother to keep up with the phone number that was on file well now I can't remember the phone number and I'm I'm back using Samsung I can't login to get support because I don't know the number and I'm having a hard time getting in touch with somebody. Is there anything anybody can do to help?

Re: Forgot old phone number

meself — Sat, 18 Apr 2026 03:26:59 GMT

Should be able to log in to the samsung account with email and password theres also a forgot password option to reset it

Re: Re: Forgot old phone number

longlivetheking6977 — Sat, 18 Apr 2026 03:30:55 GMT

I've utilized the forgot password option and I've received email but it still asks for the phone number as well

Re: Re: Re: Forgot old phone number

meself — Sat, 18 Apr 2026 03:32:33 GMT

I'm thinking its a 2fa text that will ask you to enter the pin set

Re: Re: Re: Re: Forgot old phone number

longlivetheking6977 — Sat, 18 Apr 2026 03:36:13 GMT

When I try to send it off for the two weeks with Samsung it wants me to give the full phone number as well so I can't do that either

Re: Re: Re: Re: Re: Forgot old phone number

meself — Sat, 18 Apr 2026 03:37:36 GMT

Recover via Email: Choose "Verify with recovery email" during the login process to receive a code via email instead of SMS.

Contact Samsung Support: If you have no access to 2FA, contact Samsung support via chat or telephone (855-795-0509) to verify your identity and update your phone number.

Re: Forgot old phone number

neilth — Sun, 19 Apr 2026 01:18:51 GMT

Have you tried contacting the carrier you used with your previous Samsung phone or looked for an old bill from the carrier that you might still have? It might have the phone number on it.

Re: Re: Forgot old phone number

longlivetheking6977 — Mon, 20 Apr 2026 19:32:13 GMT

Spoke to Samsung pro in accounts and was told very firmly that without knowing the old number they cannot help me

Re: Re: Forgot old phone number

longlivetheking6977 — Mon, 20 Apr 2026 19:33:02 GMT

It was years ago I don't even remember what carrier I was on at the time