https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Ads-in-Samsung-app/m-p/1059516#M22022 <P>Does this happen when your device is in safe mode?</P> <P>&nbsp;</P> <P>Let's try putting the device in Safe mode to determine if there are external factors that cause this symptom. This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.</P> <P>&nbsp;</P> <P>Please follow the steps below:</P> <P>&nbsp;</P> <P>1. Turn the device off.</P> <P>2. Press and hold the Power key past the model name screen.</P> <P>3. When "SAMSUNG" appears on the screen, release the Power key.</P> <P>4. Immediately after releasing the Power key, press and hold the Volume down key.</P> <P>5. Continue to hold the Volume down key until the device finishes restarting.</P> <P>6. Safe mode will display in the bottom left corner of the screen.</P> <P>7. Release the Volume down key when you see Safe Mode.</P> <P>8. To exit Safe Mode, restart your device.</P> <P>&nbsp;</P> <P>Let us know how your device responds after performing this step!</P> Fri, 10 Jan 2020 19:39:58 GMT SamsungJodi 2020-01-10T19:39:58Z