topic Re: Music downloads from Amazon in Samsung Apps and Services

Music downloads from Amazon

TravisRocks — Fri, 04 Feb 2022 10:27:01 GMT

I have always downloaded music from Amazon and the songs are then playablenon Samsung Music. I just downloaded the 9 track new Korn album and it's not showing up anywhere EXCEPT in the Amazon Music app. I don't want to play music through their app, I want to use the Samsung Music app. I just recently downloaded 2 albums from Amazon and they show up in Samsung Music, I don't understand why this album can not be found on my SD card and won't play on Samsung Music app. Any ideas?

Thanks!

Re: Music downloads from Amazon

Slimm1da — Fri, 04 Feb 2022 13:38:53 GMT

I am looking for the same answers. Unfortunately, i dont have the option to save to a sd card anymore and i do not want to play my music on the Amazon app also. I also prefer to use the Samsung music app but the albums are not showing up. This is on my phone and tablet as well

Re: Music downloads from Amazon

NoBotsAllowed12 — Sat, 05 Feb 2022 19:43:38 GMT

Same thing with me. What happened?

Re: Music downloads from Amazon

TravisRocks — Sat, 05 Feb 2022 19:46:55 GMT

Idk if it's a problem with Samsung or Amazon Music but it's pissing me off to no end. I bought this music from Amazon and I should be able to store it and listen to it anywhere I want to.

Re: Music downloads from Amazon

DCJP — Sun, 06 Feb 2022 19:20:08 GMT

Same here. Bought something on Amazon yesterday, and it didn't automatically download to my Samsung music app on my phone per usual. I've been looking for answers everywhere. Glad to see I'm not alone. Bookmarking hoping for some answer. Help!

Re: Music downloads from Amazon

DCJP — Tue, 08 Feb 2022 14:52:16 GMT

Anyone have any luck yet figuring this out?

Re: Music downloads from Amazon

TravisRocks — Sat, 11 Nov 2023 01:20:45 GMT

Only luck I've had is to download Amazon music app to my laptop. Download the music from the app to the laptop. Plug my phone into the laptop and after MANY attempts of trial and error find the folder where the Amazon Music is stored and try to get it to copy over to my SD card. This is a MAJOR pain in the . I have been working on this since I made this post. I ordered The Essential Judas Priest album and it did not download from Amazon right to my SD card like the settings says it does. I can NOT find the downloaded music ANYWHERE on my phone. They only way I found was to do it with the instructions above. Good luck, it's very frustrating. And Amazon is going to lose a lot of money because I'm not going to order single songs or albums from them if I have to go through ALL this work to get the music on to my phone.

Re: Music downloads from Amazon

DCJP — Tue, 08 Feb 2022 20:13:08 GMT

Agree, I'm done purchasing music from Amazon unless/until this gets resolved. I too was able to download the music onto my computer -- Microsoft Surface (Groove music app) -- but I have not gone through the steps of moving the file(s) to my phone.

Looks like someone has posted same issue on an Amazon help forum here:

https://www.amazonforum.com/s/question/0D56Q00008bZHodSAG/purchased-mp3-songs-not-downloading

In the meantime, maybe someone from Samsung will see this post on their own forum and respond.

Re: Music downloads from Amazon

jec244 — Wed, 16 Feb 2022 18:04:04 GMT

As a workaround I went into my internal storage and in the settings did "show hidden files". Then I located my music in com.amazon.mp3 and copied the files to my internal storage > music folder.

Re: Music downloads from Amazon

DCJP — Thu, 17 Feb 2022 16:51:18 GMT

I just tried this, and it didn't work for me. It doesn't appear that my Amazon mp3's are downloading at all into my Samsung Galaxy S10e phone, since I can't find the files anywhere in my phone's internal storage. The files seem to only "download" into the Amazon music app's download directory.

Worth noting that there are multiple threads on this issue on the Amazon help forum. Lots of work around ideas, no fixes. I'm still unclear if this is an Amazon issue or a Samsung issue -- probably both.

Re: Re: Music downloads from Amazon

jec244 — Thu, 17 Feb 2022 20:14:14 GMT

Mine were located in a folder that had a date of 2017 but they were still in there under my purchased. It's super frustrating that this stopped working!

Re: Music downloads from Amazon

user79m4Lvyi9m — Thu, 03 Mar 2022 04:42:30 GMT

I have a Samsung Galaxy A12. The files were automatically being saved to my phone despite me telling the app to save them to my Micro SD card.

It doesn't matter what card I use if it isn't saving where it needs to. It was initially in "My Files>Internal Storage>Android>com.amazon.mp3"

I transferred the "com.amazon.mp3" file to my micro sd card manually with the "Move" option that appears after selecting a long press to the "Music" folder in my Micro SD Card.

I also found all my MP3s in there when I told my phone to show my hidden files. I believe its a miscommunication with the amazon music app and the samsung phone itself, because everthing I've downloaded has appeared in my Samsung Music App after doing that and restarting.

I'll be posting this work around on Amazon.

Re: Music downloads from Amazon

userjZBDcQGLBw — Sat, 11 Nov 2023 01:21:03 GMT

I found a work around. Get a free Dropbox account. There's a limit on how large the files can be in a free Dropbox account, but a couple of songs is well below the limit. I downloaded my recent MP3 purchases onto my home computer which is where I store all my music to play on my Sonos system throughout the house. From the home computer, I shared the MP3's with my Dropbox. Then I logged into my Dropbox from my Samsung phone and exported them from Dropbox into my music folder on my phone. It's a few extra steps but it works perfectly. I suspect Amazon is trying to discourage owning of music in favor of their streaming service. The oligarchs are trying to create a society where working class people (and if you can't survive 2 months without a paycheck, you are working class, my friend) don't own anything. We won't own cars. We will Uber instead. We won't own homes. We'll be permanent renters. We won't own music. We will pay a monthly fee or lose access to a lifetime of favorite songs. no! I don't need an algorithm to curate my music for me. I refuse to pay a monthly fee for access to my music and this is a way to get around it. Good luck, everyone!

Re: Music downloads from Amazon

userzHbklytw7P — Fri, 25 Mar 2022 01:01:05 GMT

If I switch to buying music on Google play store can I download that to my phone?

Re: Re: Music downloads from Amazon

TravisRocks — Fri, 25 Mar 2022 01:12:44 GMT

Idk, but I might try it. Let us know if it works and I'll do the same if I try it. So often I want to buy one song or an album and I remember what a PAIN it is to get it from Amazon, I just don't buy it. They lose money and I can't get the song or album I want...

Re: Music downloads from Amazon

Johny Brown_555 — Sat, 26 Mar 2022 10:10:46 GMT

I have the same problem with google chrome. I didn't find the song I downloaded in the download folder but I found it at com.android.chrome so I think amazon does the same. If you want to download music for free, you can refer to this https://chakushinon123.com

Re: Music downloads from Amazon

userKoJjAq2VEf — Tue, 05 Apr 2022 07:08:42 GMT

Taken from Amazon forum

Our technical team is still working on a solution. In the meantime, they have provided the following workaround.

Download purchased music to Amazon Music Player and then copy the file to the Android music player of your choice.

Open the Amazon Music app.
Select Library.
Select Playlists.
Select Purchased playlist to see the music that you own.
Tap the context menu next to the song and choose Download.
Downloaded music is saved by default to an Amazon Music folder on your Android device. This folder can be found at /Android/data/com.amazon.mp3/files/Music/Purchased.
To copy music to another folder or device, use a file browser such as Android File Transfer. It can be downloaded from the Google Play Store. Navigate to the filepath and copy the files to their new location.

Re: Music downloads from Amazon

userXIwofrgQqT — Sun, 01 May 2022 20:12:09 GMT

So I noticed this issue on my old phone, but I was able to locate the files and move them...until today when I updated to a new phone.

After speaking with the help desk at amazon, they are aware of the issue, the only work around that worked without using other devices was using chrome on my phone to go to the desktop version of music.amazon.com. By going there and downloading my purchased music, it went to my normal download folder and I was able to move it where I wanted. Extremely frustrating process, and I've now uninstalled the actual app since the only thing I used it for was downloading.