topic Re: Unable to Connect to Galaxy Store and Themes in Samsung Apps and Services

Galaxy Store and Themes: Connectivity Issues

Amz_I_Am22 — Thu, 25 Jan 2024 15:41:27 GMT

Hello, I've been trying to contact Samsung in regards to not being able to connect to the Galaxy Store or Theme store. I have tried using every method from clearing out cache, restarting, re-download...you name it. I have internet connection and wifi but I still keep receiving error messages for connection issues. I go onto both apps daily and for the past 2 days, I have not. Some of the error messages I am receiving are:

"Something went wrong connecting to Galaxy Store" UHE: 202e8713e001

"Connect to a network to browse Galaxy Themes" 110 Unknown Host/77221/C100003

I'm hoping I can speak with someone in regards to this situation and try to possibly fix this without having to do a factory reset.

Re: Unable to Connect to Galaxy Store and Themes

Mike2022 — Mon, 20 Jun 2022 16:46:24 GMT

https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Galaxy-Store-App-not-working-with-custom-DNS-services/td-p/2297644 I had the same problem. You probably have a custom DNS setup.

Re: Unable to Connect to Galaxy Store and Themes

JDMotes — Tue, 30 Aug 2022 14:14:18 GMT

Same for me. Tried everything but still get that error message about "Something went wrong connecting to Galaxy Store, try again later"...

Re: Re: Unable to Connect to Galaxy Store and Themes

Amz_I_Am22 — Mon, 20 Jun 2022 17:57:19 GMT

This setting was on automatic and then I tried to turn it off and still ended up having the same error message. 😔

Re: Unable to Connect to Galaxy Store and Themes

Amz_I_Am22 — Tue, 30 Aug 2022 14:13:50 GMT

I wonder if this is their way of forcing us to upgrade 😆 I love my Note 20 Ultra, in fact the S22 has almost the same specs, just newer.

Re: Unable to Connect to Galaxy Store and Themes

JDMotes — Tue, 30 Aug 2022 14:13:14 GMT

Okay: just now went to Settings>Connections>MoreConnectionSettings> and set DNS to automatic Now its working again.

Re: Re: Unable to Connect to Galaxy Store and Themes

Amz_I_Am22 — Mon, 20 Jun 2022 18:10:14 GMT

Lol! Wish I was that lucky 😆

Re: Re: Unable to Connect to Galaxy Store and Themes

Mike2022 — Mon, 20 Jun 2022 18:12:38 GMT

I haven't tested this with a VPN since I don't use one but I have a feeling that those may be affected as well. These settings can be set either on your device or on your router. I only know for a fact that the DNS was my issue. I set it up through my router and also tested it by setting up the DNS through my phone and in both cases it caused the Galaxy Store App to stop connecting.

Re: Unable to Connect to Galaxy Store and Themes

TheJadeMoon — Thu, 25 Jan 2024 15:39:51 GMT

I had to change my router to use open DNS instead of Google DNS.

Re: Unable to Connect to Galaxy Store and Themes

K1MM13 — Mon, 20 Jun 2022 18:56:09 GMT

I'm having the same issue since yesterday. Have been using the same wifi for years now. Will not c9nnect on wifi but will on mobile data. I don't have unlimited data so this is a real problem for me.

Re: Unable to Connect to Galaxy Store and Themes

RealtyPete — Mon, 20 Jun 2022 18:58:42 GMT

I'm having same issue. S21 on AT&T. Doesn't work on 5G or WiFi and have tried all suggested solutions - Galaxy Store still not working. Also don't understand why this is happening all the sudden. Have been using store on WiFi and data almost every day for 10 months. Never have had even 1 problem. What changed?

Re: Re: Unable to Connect to Galaxy Store and Themes

K1MM13 — Mon, 20 Jun 2022 19:07:51 GMT

Read on another thread that it's a known issue with the June security update. So might have to wait for another update to fix.

Re: Unable to Connect to Galaxy Store and Themes

Amz_I_Am22 — Mon, 20 Jun 2022 19:11:34 GMT

Ok guys! I may have figured out the issue! I figured I would check one more time to make sure my phone was fully updated. So, I clicked on the "About Phone" section under your settings. I saw there was a pretty big OTA update that must of come through and I just downloaded it and I'm able to use my galaxy store and theme store again!! Whoohoo!

Re: Re: Unable to Connect to Galaxy Store and Themes

Amz_I_Am22 — Mon, 20 Jun 2022 19:15:11 GMT

Let me take that back....it won't let me download the themes🤬

Re: Re: Re: Unable to Connect to Galaxy Store and Themes

RealtyPete — Mon, 20 Jun 2022 19:15:16 GMT

Still on May update lol. Don't know if it's just AT&T but had 2 May updates (even shows on their website). Still waiting for June. And this just started happening 2-3 days ago.

Re: Re: Re: Unable to Connect to Galaxy Store and Themes

RealtyPete — Mon, 20 Jun 2022 19:36:21 GMT

Dang I was actually happy for u for a sec.... 🤷

Re: Unable to Connect to Galaxy Store and Themes

Members_OsMMjQw — Tue, 30 Aug 2022 14:14:52 GMT

This is the issue. I use the same custom DNS and can confirm the Galaxy store works when I bypass DNS with a VPN. Fix it Samsung. I couldn't even log into this mobile site w/o VPN just to reply to this comment.

Re: Re: Re: Re: Unable to Connect to Galaxy Store and Themes

Amz_I_Am22 — Mon, 20 Jun 2022 20:07:59 GMT

So close! 😆

Re: Re: Re: Re: Unable to Connect to Galaxy Store and Themes

Amz_I_Am22 — Mon, 20 Jun 2022 21:37:17 GMT

UPDATE: Good news! So after work, I stopped in at the AT&T store to show them what was going on. Don't think once I got there that I was able to pull up, download, and use Themes!!! It worked! Been on the app for the last 20 min and the update must have been the reason it wasn't connecting.

Re: Unable to Connect to Galaxy Store and Themes

Mike2022 — Mon, 20 Jun 2022 22:57:07 GMT

I did some more research and testing and it appears that the Galaxy Store App does not like DoT (DNS over TLS) I found an app called DoHGuard which forces DoH (DNS over HTTPS) and it allowed the Galaxy Store App to connect. It has Cloudflare DoH option. So until Samsung allows DoT this is the best option I have found.