topic Re: Repeated text messages in Samsung Apps and Services

Repeated text messages

RachBish — Wed, 01 Dec 2021 23:04:00 GMT

Is anyone else having problem with repeated message? I'm going on 3 days of receiving hundreds of my old messages again, or at least just getting notified again about messages I've already read. There will also be multiple empty bubble within the messages.

Re: Repeated text messages

user751201tmO21 — Thu, 02 Dec 2021 01:35:07 GMT

Nope

Re: Repeated text messages

userys5h9dEKXV — Thu, 02 Dec 2021 02:50:38 GMT

Yes! So annoying. Ever since the update. It's random, all of the sudden I have 40+ unread messages that are days old.

Re: Repeated text messages

userys5h9dEKXV — Thu, 02 Dec 2021 05:05:10 GMT

I forgot to mention I also have the empty bubble.

Re: Re: Repeated text messages

RachBish — Thu, 02 Dec 2021 05:29:10 GMT

Yep! Exact same thing! And just since this latest update. I've submitted the error complaint twice now and they just said thaks they'll pass it along.

Re: Re: Repeated text messages

K-K — Thu, 02 Dec 2021 08:57:22 GMT

Your just hidden things go on on your network ,&, you make JOKES

Re: Repeated text messages

userBp7SjOOwsZ — Thu, 02 Dec 2021 10:06:46 GMT

I use pulse texting app (free) for texting not Samsung text app. No such issues here.

Re: Repeated text messages

TreJR — Thu, 02 Dec 2021 12:57:18 GMT

Having the same issues. If there's a solution, please let me know

Re: Repeated text messages

Who_Dis — Thu, 02 Dec 2021 16:13:31 GMT

Could be network issue from carrier side, that's been the case so far for this type of issue.

Check with your carrier first and if they can't help, then submit error report using Samsung Members > Get Help tab > Error Report after the issue is reproduced or seen again.

that being said, who is the carrier? please share the device model number and the software version.

Re: Re: Repeated text messages

userys5h9dEKXV — Thu, 02 Dec 2021 18:14:51 GMT

ATT s21+ version Android 12, 1 UI 4.0

Re: Re: Repeated text messages

RachBish — Thu, 02 Dec 2021 19:41:40 GMT

Thank you, AT&T S21+ for me, as well. I did submit the error report twice and no response yet.

Re: Re: Repeated text messages

RachBish — Thu, 02 Dec 2021 19:42:09 GMT

What carrier and phone do you have?

Re: Re: Re: Repeated text messages

TreJR — Thu, 02 Dec 2021 21:34:43 GMT

AT&T and Galaxy S21

Re: Re: Re: Re: Repeated text messages

RachBish — Thu, 02 Dec 2021 21:37:26 GMT

Seems to be a pattern there

Re: Re: Repeated text messages

Who_Dis — Fri, 03 Dec 2021 15:50:36 GMT

how long ago was that? it takes me maybe... 3-5 days to get a reply.

some may take longer due to difficulty in pin pointing the cause.

Re: Repeated text messages

Who_Dis — Fri, 03 Dec 2021 15:57:03 GMT

@RachBish @userys5h9dEKXV

being that both of you are ATT customers, I wouldn't exclude the possibility that it could be a carrier side's issue.

additionally, software version is found under Build Number(last 4 digit) in Setting > about phone > software.

regarding duplicating texts, there's not a lot of DIY's that can be done... just common things like deleting cache partition, reboot, network reset. Otherwise it's literally just trial and error, constant hit or miss attempt at fixing.

Ask the carrier to check the connection stability and maybe refresh/reboot, or whatever they call it, the connection between your phone and the network to see if it helps. I'm no professional so I don't even know if what I said is an actual thing... I'm just wondering if they can refresh the connection like they do with the home internet service.

Re: Repeated text messages

userys5h9dEKXV — Sun, 12 Dec 2021 04:23:07 GMT

Update I was told this is an issue with my carrier. ATT

Re: Re: Repeated text messages

RachBish — Fri, 31 Dec 2021 07:58:12 GMT

Did they fix it? It's still going on for me and AT&T can't figure it out. I have over 3k messages right now

Re: Re: Re: Repeated text messages

userys5h9dEKXV — Fri, 31 Dec 2021 14:11:48 GMT

Mine seem to have stopped . I get 1 a day from my son who has the same phone but different carrier. I never reported the issue to AT&T, from past experiences they're not very helpful when it comes to technical support. Good luck.

Re: Repeated text messages

AdamOldAcc — Thu, 06 Jan 2022 17:29:18 GMT

Thank you for reaching out. I can certainly understand your frustration from so many duplicate messages. In order to correct this, you will currently have to turn off AT&T messages back up and sync.

Give these steps a try:

1. Open the messages app

2. tap the 3 vertical or horizontal dots and select settings

3. Select AT&T messages backup & sync

4. tap the stop back up option