topic Re: Can't add photos to frame tv in from mobile in Samsung Apps and Services

Can't add photos to frame tv in from mobile

dabailey — Mon, 11 Dec 2023 04:58:37 GMT

The smart things app will not allow me to ADD YOUR PHOTOS The button is greyed out. I get the error saying that the TV and the phone must be on the same network I have confirmed they are on the same network. I have tried resetting the TV to factory, changing the networks phone and TV. Removing the TV from Smart things and re-adding it. I have confirmed my subscription to the Art Store is still active. I have logged out and back in on both the app and the TV and the button is still greyed out.

Re: Can't add photos to frame tv in from mobile

Kranders — Thu, 17 Nov 2022 01:18:12 GMT

I just got the exact same error. Hopefully it must be a bug in the app.

Re: Can't add photos to frame tv in from mobile

Samsung_Moderator — Thu, 17 Nov 2022 17:34:02 GMT

Thank you for reaching out. I can certainly understand your frustration with not being able to add photos to your frame TV. I would recommend reaching out to our SmartThings team direct at 1-866-813-2404, or you can e-mail them at support@smartthings.com. Please make sure to provide them with a link to this conversation so they can assist you further.