topic Re: Phone gallery is laggy when scrolling in Samsung Apps and Services

Phone gallery is laggy when scrolling

quacc — Thu, 12 Jan 2023 14:08:14 GMT

I figured out why its acting laggy and thats because its trying to load all the images then it will scroll down, before you would scroll and then the images would load making it alot smoother. Is there any sort of setting to change this?

Re: Phone gallery is laggy when scrolling

Puti — Thu, 12 Jan 2023 14:10:10 GMT

How much storage do you have left? Sometimes when a phone storage is almost full, it will start to lag and slow down

Re: Re: Phone gallery is laggy when scrolling

quacc — Thu, 12 Jan 2023 14:16:25 GMT

20% most of its just system files

Re: Re: Re: Phone gallery is laggy when scrolling

quacc — Thu, 12 Jan 2023 14:17:12 GMT

However i told you why this is laggig its for a different reason because if i open up gallery in another app like discord then it scrolls fine so its not storage

Re: Re: Re: Re: Phone gallery is laggy when scrolling

Puti — Thu, 12 Jan 2023 14:32:32 GMT

You did not mention that at all in this post

Re: Re: Re: Re: Phone gallery is laggy when scrolling

Puti — Thu, 12 Jan 2023 14:33:10 GMT

Also, have you updated gallery in the galaxy store?

Re: Re: Re: Re: Re: Phone gallery is laggy when scrolling

quacc — Thu, 12 Jan 2023 15:34:20 GMT

I literally said its lagging because its loading before it scrolls and that it used to scroll then load

Re: Phone gallery is laggy when scrolling

Samsung_Moderator — Thu, 12 Jan 2023 21:34:02 GMT

Hello, We understand how frustrating lag can be when accessing the Gallery. There is not an option to change the way the Gallery loads the photos. Here is an article that provides available options for using the Gallery, as well as the Gallery Settings. https://www.samsung.com/us/support/answer/ANS00079026/

We suggest clearing the app cache of the Gallery to help with the lag. https://www.samsung.com/us/support/answer/ANS00077611/

You can also try clearing the cache partition of the phone and repairing the apps in the recovery menu.

To get to recovery mode:

- Turn off phone

- Once off, hold down volume up and power buttons simultaneously

- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears

- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)

- Use power button to select.

- Run the repair apps option and your device will restart.

If you continue to experience lag, we recommend recreating the issue and submitting an error report. Gallery>Settings>Contact Us>Error Reports.