topic Re: Podcasts - repodcasts in Samsung Apps and Services

Samsung Free podcast skip back about a minute and replay what has already been covered

DoctorSoul — Fri, 20 Jan 2023 20:20:07 GMT

Over the last three weeks I've noticed that my selected podcasts skip back about a minute and reply what's already been covered.

Can you work on a way to fix this?? It's getting annoying.

Re: Podcasts - repodcasts

LongHiker — Mon, 16 Jan 2023 19:56:23 GMT

@DoctorSoul Which app are you using to listen to the podcasts?

Re: Re: Podcasts - repodcasts

DoctorSoul — Wed, 18 Jan 2023 20:40:35 GMT

I'm using Samsung Free

Re: Re: Podcasts - repodcasts

Samsung_Moderator — Fri, 20 Jan 2023 20:23:43 GMT

Thank you for reaching out. I can certainly understand your concern with your podcast skipping backwards when using the Samsung Free app and would be happy to look into this further for you. Can you please elaborate on what you are doing with the device when you are experiencing these symptoms (ex. pausing and unpausing the app, randomly skipping backwards, etc.)?

Re: Re: Re: Podcasts - repodcasts

DoctorSoul — Sun, 22 Jan 2023 01:44:00 GMT

The skipping is random. I use the app while walk exercising. I don't pause the app and keep my phone securely pocketed to prevent movement. The problem persists...

Re: Re: Re: Podcasts - repodcasts

DoctorSoul — Sun, 12 Feb 2023 16:16:28 GMT

I'm still having the random backwards skipping. There's nothing that I do to cause it. It just happens more now and it's getting annoying. Perhaps it could be the podcasts I listen to? Anyway, any advice you offer would be appreciated. God bless!

Re: Re: Re: Podcasts - repodcasts

Samsung_Moderator — Wed, 15 Feb 2023 22:43:09 GMT

Thank you DoctorSoul, for reaching out. I understand your frustration with the Samsung Free app. Please, submit an error report directly to Samsung.To submit an error report follow the following steps:
Right after the issue appears, please submit an Error Report. Samsung Members app->Get Help->Feedback->Error Reports