topic Re: Re: Scary pictures in Samsung Apps and Services

Pictures and videos are showing like radiation hit them

1Candy — Wed, 01 Feb 2023 00:30:32 GMT

Does anyone know why all my pictures, videos etc... look like radiation hit them? The eyes and mouth are white. I can't see things correctly. It is an AOS. Thank you

Re: Scary pictures

wolfonrr — Sat, 28 Jan 2023 02:20:49 GMT

Idk

Re: Scary pictures

LongHiker — Sat, 28 Jan 2023 02:28:39 GMT

@1CandyPerhaps you have a filter enabled in the camera? Open the camera and look at the wand in the upper right. If it is yellow, you have a filter enabled.

To turn off the filter, click on the magic wand. Change the filter to Original... it is the furthest left filter.

Re: Re: Scary pictures

1Candy — Sat, 28 Jan 2023 03:10:34 GMT

No filter on. Thank you

Re: Re: Scary pictures

Samsung_Moderator — Mon, 30 Jan 2023 20:42:35 GMT

Thank you for reaching out. I can certainly understand your frustration with the camera not looking correct, and I would be happy to look into this further for you. I would recommend resetting your camera settings. Open the camera, tap on settings > tap on general > tap on reset > tap on yes.

The next step would be to test your device in safe mode. If your phone or tablet is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe mode feature. In Safe mode, your device won't run any third-party apps.

Note: Available screens and settings may vary by wireless service provider, software version, and device model. Give this link a try to test your device in safe mode: https://www.samsung.com/us/support/answer/ANS00062983/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864