topic Re: Re: Re: Secure Folder Not Accepting Correct Password, Password Reset Not W.. in Samsung Apps and Services

Secure Folder Not Accepting Correct Password, Password Reset Not Working

useraXbrWciQDX — Thu, 05 Jan 2023 17:07:19 GMT

There seems to be a major Secure Folder issue with the latest phone update (see reddit posts piling up in last few days below)

Secure folder is not accepting the correct password when entered, and when I click on reset password it goes to a black screen with a spinning white circle that never changes.

I have talked to Samsung support on chat and on the phone with no solution, I wiped the cache, logged out of an into the samsung acccount on the phone, rebooted multiple times. I says I have 5 attempts left and I really need a file in that secure folder! Has anyone found a solution for this??

Re: Secure Folder Not Accepting Correct Password, Password Reset Not Working

BobbyCarra — Tue, 27 Dec 2022 23:54:56 GMT

Secure Folder or any program that offers strong encryption should be used with caution. If there's no backup or the user forgets the password the data remains inaccessible...the whole point of security. If you do not have a backup an another secure storage or trusted cloud account then you're out of luck pretty much. Please use caution moving forward and always have a backup! I would consider this a loss unless you remember the password...factory reset your phone and start over. Live and learn...

Re: Re: Secure Folder Not Accepting Correct Password, Password Reset Not Working

useraXbrWciQDX — Wed, 28 Dec 2022 00:38:09 GMT

I remember the password and I also have it written down. It's a bug with the latest update. Everyone seems to be entering the correct password and getting "wrong password". Then when we go to reset it the reset fails. Its a double fail for Samsung security on what should be their most robust app. I wish they had spent less on those fancy Knox commercials and more on development for the software update. When you move items to the secure folder they are no longer backed up via cable, they have a duty of care to make sure they don't become inaccessible if they are going to sell phones marketed for their data security. Hopefully someone is using secure folder in government and getting better results with an update from dedicated support than I did with general consumer support. If anyone is experiencing the same please post so this gets attention. I wonder if i can downgrade and get back in?

Re: Re: Re: Secure Folder Not Accepting Correct Password, Password Reset Not W..

BobbyCarra — Wed, 28 Dec 2022 00:45:59 GMT

You can't downgrade for security reasons. I didn't have issues with the update, I'm running the latest version. Report the error via this app but please understand there's no real way to get back in, at least no reasonable way. It will cost so much to try...but Cellebrite might be able to do it.

Re: Secure Folder Not Accepting Correct Password, Password Reset Not Working

useraXbrWciQDX — Wed, 28 Dec 2022 00:59:23 GMT

Thanks!!

Re: Secure Folder Not Accepting Correct Password, Password Reset Not Working

NamedNick — Wed, 28 Dec 2022 16:06:05 GMT

Hey, same issue on S22 Ultra. Not accepting correct password and not even doing reset where it just get stuck in an endless spinning white circle (I think it's trying to go to the Samsung account). Stupid update#$%&=&#,

Re: Secure Folder Not Accepting Correct Password, Password Reset Not Working

useraXbrWciQDX — Thu, 05 Jan 2023 17:08:21 GMT

I think I found a way to bypass that. If you go into your settings, then go to apps, scroll or search secured folder, then scroll down to storage and clear the data and cache. Once you cleared them out, go out of the storage and scroll back up and press on secure folder settings. It should prompt you to sign into your Samsung account and then take you to the settings for secured folder in which you can create and change the password. You can then sign into your secured folder with the new password and everything that was in there the last time you used it should still be there. I hope this helps, if not I hope others can find a way to resolve this.

Re: Secure Folder Not Accepting Correct Password, Password Reset Not Working

NamedNick — Wed, 28 Dec 2022 17:32:01 GMT

Clearing Cache I understand, but won't clearing data actually just delete the files already in the SEC folder (thats what the prompt says when you press clear data)?

Also, I tried clearing the cache alone, didn't work for me. Same spinning white circle.

Re: Secure Folder Not Accepting Correct Password, Password Reset Not Working

useraXbrWciQDX — Wed, 28 Dec 2022 17:31:50 GMT

I was worried about that as well, but it's another poorly written samsung prompt. I was so nervous to confirm "delete data", but i saw the total data listed was like 1.6mb and I knew how much data was in the actual secure folder so I closed my eyes and hit delete. All the original files were still there when I logged back in.

To be clear, It still did not accept the correct password even after I cleared the data and cache, but this time the reset password link actually worked without the spinning circle and I was able to change the password and log back into my secure folder with all the original data there.

Re: Secure Folder Not Accepting Correct Password, Password Reset Not Working

NamedNick — Wed, 28 Dec 2022 17:39:44 GMT

Yeah I figured the same and bit the bullet. Only a few kb of "data" doesn't make sense. I too was able to get in after clearing the data and resetting the password. Jeez Samsung!!

Seriously, Pixel at half the price is looking so much better now....

Re: Secure Folder Not Accepting Correct Password, Password Reset Not Working

Members_OMpRakb — Wed, 28 Dec 2022 20:21:25 GMT

Same. But I do not have a link pop up that says forgot password to change it or restore it. What can I do?

Re: Secure Folder Not Accepting Correct Password, Password Reset Not Working

pjcuddlybear — Thu, 29 Dec 2022 23:52:33 GMT

exactly the same issue, I know the password yet its not accepting it, nor is it allowing me the option to reset password, just goes to a blank screen with a every lasting rotating circle, but nothing else, now have to wait 4hrs to try again with 2 attempts remaining, so so frustrating, yet unable to find a solution. Arggghhh

Re: Re: Re: Secure Folder Not Accepting Correct Password, Password Reset Not W..

MrsBiznezz — Fri, 30 Dec 2022 05:11:49 GMT

Eye have been experiencing the same thing and know my password. However, the person who recommended to clear data and cache was right. It sent me back to security set up and now I'm back in. I was down to my last 3 attempts, that's how much eye been trying.

Re: Secure Folder Not Accepting Correct Password, Password Reset Not Working

DecaturZ6 — Fri, 30 Dec 2022 17:03:00 GMT

Forgot password goes to black loading screen, but it never loads. Only 5 attempts left to keep entering the correct password that it won't accept.

Re: Re: Secure Folder Not Accepting Correct Password, Password Reset Not Working

manny975 — Tue, 03 Jan 2023 16:46:14 GMT

If you go into your settings, then go to apps, scroll or search secured folder, then scroll down to storage and clear the data and cache. Once you cleared them out, go out of the storage and scroll back up and press on secure folder settings. It should prompt you to sign into your Samsung account and then take you to the settings for secured folder in which you can create and change the password. You can then sign into your secured folder with the new password and everything that was in there the last time you used it should still be there. I hope this helps, if not I hope others can find a way to resolve this.

Re: Secure Folder Not Accepting Correct Password, Password Reset Not Working

pooponmyshoe — Wed, 04 Jan 2023 13:24:13 GMT

Just worked for me to that's ridiculous

Re: Re: Secure Folder Not Accepting Correct Password, Password Reset Not Working

Nynikki718 — Thu, 05 Jan 2023 02:44:56 GMT

Thank you so much for sharing this solution. It worked for me!