topic Re: Trouble syncing Samsung Notes between Galaxy Tab s4 and Galaxy s10 in Samsung Apps and Services

Trouble syncing Samsung Notes between Galaxy Tab s4 and Galaxy s10

DJSomers — Mon, 13 Feb 2023 21:21:02 GMT

Hi. Up until a couple of days ago I had no problem syncing between my 2 devices. Today, I learned from Samsung that the s4 is no longer compatible with syncing Samsung Notes to the s10 even though the version of both Notes is the same. At this point I haven't run into any sync issues with other apps.

Has anyone else run into this problem? I knew it was about time to get a new tablet as I'm starting to run out of storage, but I had planned to wait another year, or until I was out of space.

Thanks.

Re: Trouble syncing Samsung Notes between Galaxy Tab s4 and Galaxy s10

bill-e — Tue, 14 Feb 2023 17:14:10 GMT

My notes are syncing between my Tab S4, Tab S8U and S21U

Try clearing the Notes app cache.

Re: Re: Trouble syncing Samsung Notes between Galaxy Tab s4 and Galaxy s10

DJSomers — Wed, 15 Feb 2023 02:54:02 GMT

Thanks, bill-e. I cleared the cache on both devices but that didn't work.
Here is a copy of the message that I get on my phone, but no message on the tablet. I'm guessing I'll only be able to use Notes on my phone. 😞 I know both are older now & that I'll even need to update the s10 sooner than I would like. The Tab s4 is not a primary device & I just bought a new laptop, so not worth it right now to buy a new tablet when mine is still working fine, except for Notes.

Re: Trouble syncing Samsung Notes between Galaxy Tab s4 and Galaxy s10

bill-e — Wed, 15 Feb 2023 04:24:29 GMT

If I remember correctly, the Tab S4 originally came with S Note which was deprecated and replaced by Samsung Notes. The note format was different between the two apps. Make sure that you are running Samsung Notes on the tab and it should work.

Re: Trouble syncing Samsung Notes between Galaxy Tab s4 and Galaxy s10

DJSomers — Fri, 17 Feb 2023 19:55:44 GMT

Bill, I've had trouble posting and had to ask Customer Support for help, so I hope this goes through. I really appreciate your suggestions. For both devices, the app is Samsung Notes. The icon is a little white tab in a red, oval-shaped circle, if that makes any sense. When I search for the app in Google Play Store, the message comes up saying "This app won't play on your device." And, it no longer shows there that the app is installed, altho it is. Going into my Apps under Settings, "About" says the latest version is installed, which goes back to the problem being with the tablet rather than the app.

Re: Trouble syncing Samsung Notes between Galaxy Tab s4 and Galaxy s10

DJSomers — Fri, 17 Feb 2023 19:56:25 GMT

Re: Trouble syncing Samsung Notes between Galaxy Tab s4 and Galaxy s10

bill-e — Fri, 17 Feb 2023 20:24:28 GMT

OK, and when you go into the Notes settings you have Sync with Samsung Cloud toggled on correct..... and you are using the same Samsung.com account on all devices?

Re: Trouble syncing Samsung Notes between Galaxy Tab s4 and Galaxy s10

DJSomers — Fri, 17 Feb 2023 22:44:34 GMT

My email address is syncing with my Samsung account. Both devices are connected to the same account. I searched in my apps and the only cloud that I have is Verizon. There is no indication of a Samsung cloud.

There are other definite differences. I posted this afternoon using my laptop and had no problem copying, pasting, or inserting the screenshot. However, I'm now using my tablet and can not copy or paste or insert another picture trying to show this information.

Re: Trouble syncing Samsung Notes between Galaxy Tab s4 and Galaxy s10

bill-e — Sat, 18 Feb 2023 14:55:41 GMT

Under Accounts and backup you should see your Samsung Cloud. Click on that amd make sure Samsung Notes is toggled on for syncing.

Re: Trouble syncing Samsung Notes between Galaxy Tab s4 and Galaxy s10

DJSomers — Sat, 18 Feb 2023 19:06:54 GMT

Bill, I can no longer post here and add attachments using my tablet. (Plus, screenshots show my email addresses.) I'm on my laptop now. Thanks for the above instructions. Everything you suggested above is fine on the s10 phone. No such luck on the Tab s4. My Accounts and backup window is the same as yours above on the Tab s4. When I go to Accounts, there is no Samsung Cloud, Gallery, or Samsung Notes listed. Samsung Account IS listed and when I click to go there, the info under "Devices" is correct. Spotify is the only Linked Account that shows and there is no option to add an account. Under "Samsung apps and services", Samsung Notes are not listed and there is no Sync option on the page. No way to add an app and be able to Sync it.

I really appreciate all the effort you have made to help, but I think this is a lost cause at this point. I just won't be able to use Notes on my tablet, which is really disappointing. I'm not in a position to purchase a new tablet now, plus I don't like being forced to do so if I want to be able to use my tablet as I have always done. I double checked and the tablet is "up-to-date" although there has been no update for it since May 2022.

Re: Trouble syncing Samsung Notes between Galaxy Tab s4 and Galaxy s10

bill-e — Sat, 18 Feb 2023 19:14:11 GMT

Well, I really believe that it has nothing to do with the S10-Tab S4 as Samsung told you. Mine is working perfectly.

What you can do is try a Factory Reset and see if that returns things to how they are supposed to be. I would not restore any backup initially until I was sure that the tablet was working right after the factory reset.

Re: Trouble syncing Samsung Notes between Galaxy Tab s4 and Galaxy s10

DJSomers — Sat, 18 Feb 2023 19:35:36 GMT

Oh boy! "Factory Reset" has always scared me to death, so I have never done it on any of my devices. It always takes me SO long to set up a new device, even using Samsung Smart Switch. Settings are restored, but not my personal settings, like Notification tone alerts, for example. I consider myself "elementary school level" with my electronics/devices, but with the kids today, I may have reverted to Kindergarten level. 🙂 I don't know if I'll get up the nerve, or have the time, to do it, but I do thank you for the suggestion.

Re: Trouble syncing Samsung Notes between Galaxy Tab s4 and Galaxy s10

DJSomers — Fri, 24 Feb 2023 21:26:53 GMT

Bill, I wanted to get back with you since you were so good to try to help. You were absolutely correct about the 2 devices syncing. Please refer to my screenshot above from a week ago re: Note Conflict. I had been afraid to click on one of the options when this message popped up indicating a problem, fearing I would lose important Notes on one device or the other. I finally got so frustrated that I just clicked on the first one, to keep the Notes on the Galaxy s10, figuring I was not going to be able to use the Notes app on the Tab s4 anymore anyway. Much my surprise, Notes on both devices then synced with no problem. I don't why the Note Conflict message came up in the first place since nothing has changed. I apologize for taking so much of your time. I also wanted to let others know about this so they hopefully won't go through what I did if the Note Conflict message pops up on their phone or tablet.

Re: Trouble syncing Samsung Notes between Galaxy Tab s4 and Galaxy s10

bill-e — Fri, 24 Feb 2023 21:31:41 GMT

That is great news, glad that you got it resolved.