https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Shop-Samsung-app-not-working/m-p/2532509#M83466 <P style="margin: 0;">Hello Nely16, and Welcome to the Samsung Community. I understand that you are getting network connect error while using the Shop Samsung app.</P> <P style="margin: 0;">Try clearing the app cache.&nbsp;<A href="https://www.samsung.com/us/support/answer/ANS00077611/" target="_blank">https://www.samsung.com/us/support/answer/ANS00077611/</A>&nbsp;</P> <P style="margin: 0;">You can also try uninstalling and reinstalling the app.</P> <P style="margin: 0;">If the app is still not working, please submit an error report directly to Samsung.</P> <P style="margin: 0;">Right after the issue appears, please submit an Error Report. Samsung Members app-&gt;Get Help-&gt;Feedback-&gt;Error Reports</P> Tue, 09 Apr 2024 15:38:11 GMT Samsung_Moderator 2024-04-09T15:38:11Z