topic Re: Shop Samsung / Samsung Pay Issue in Samsung Apps and Services

Shop Samsung / Samsung Pay Issue

Kkgrovey — Fri, 08 Sep 2023 22:54:56 GMT

I been trying to buy a galaxy S23 ultra and every time I use samsung pay I get this error message. My billing info and everything is exactly the same so idk what the issue is. I've used it before so idk what happened

Re: Shop Samsung / Samsung Pay Issue

Rivs5 — Sat, 09 Sep 2023 00:54:29 GMT

This happened to me before. I believe it's Samsung's website that's acting up. I waited a few hours, retried it and it worked.

Re: Shop Samsung / Samsung Pay Issue

Picksomething4me — Sat, 09 Sep 2023 04:41:51 GMT

Are you trading in a device? If so make sure you hit agree or it won't work. Otherwise do what the other person said, or do that anyway. Regardless good luck

Re: Shop Samsung / Samsung Pay Issue

blondie212a — Sun, 10 Sep 2023 01:32:03 GMT

Mine isn't working? Brand new galaxy 23

Re: Shop Samsung / Samsung Pay Issue

Samsung_Moderator — Wed, 13 Sep 2023 20:24:37 GMT

Hey there, welcome to the Community, and thanks for reaching out to us about this. Since this has to do with payment using Samsung Wallet, it is best to contact the Wallet team to get a resolution. You can reach them by calling 1-844-726-7297. You can also check out their FAQs here: https://www.samsung.com/us/samsung-wallet/faq/