https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Customization-service-keep-alive-app-will-not-give-me-the-report/m-p/2674236#M92457 <P style="margin: 0;">Hi mollster, welcome to the Community, and thank you for reaching out. Can you elaborate on what you are attempting to do, and any errors you are receiving? Screenshots also would help, we are here to assist, we just need a little more information to troubleshoot.&nbsp;</P> Wed, 27 Sep 2023 16:36:55 GMT Samsung_Moderator 2023-09-27T16:36:55Z