topic Re: Re: Registered products not appearing on website in Samsung Apps and Services

Registered products not appearing on website

userV3NfdFpatC — Mon, 25 Dec 2023 05:06:12 GMT

Hello,

My registered products are appearing in the Samsung Members app, but not on the website. I'm trying to initiate a repair on my old phone and I cannot with my registered device list unpopulated.

I've disabled all ad blockers, tried multiple browsers, and tried a different machine, but my registered devices still will not appear when loading the page.

The odd part is, all my registered products used to show up on the website as recently as last week. Now they all have just disappeared.

Re: Registered products not appearing on website

Benten17 — Tue, 17 Oct 2023 22:17:08 GMT

Same here. I Never could figure it out.

Re: Registered products not appearing on website

PunkinMae — Wed, 18 Oct 2023 01:18:50 GMT

HELP... Almost every day, multiple times a day my phone stops working. Tells me "I am not connected to a network and can only make emergency calls. Rebooting it often temporarily fixes the problem, but not always. Anyone else experience this issue? HELP

Re: Re: Registered products not appearing on website

Benten17 — Wed, 18 Oct 2023 03:37:23 GMT

You have some kind of virus. I would download Norton and do a complete scan. Maybe you can find it and delete it. Worst comes to worst, back up everything to the cloud and do a factory reset. When you are clear of it, make sure to use a VPN. I have Samsung Secure WiFi, Google One, Norton VPN, and Duck Duck Go App tracking protection. They all get used at different times, but my Z Fold 4 is also virus free.

Re: Re: Registered products not appearing on website

Samsung_Moderator — Thu, 19 Oct 2023 00:50:51 GMT

Hello userV3NfdFpatC,
Thank you for posting and welcome to the Samsung Community. For issues regarding your Samsung account we have a specialized team on standby that will guide you through the best resolution for any concerns regarding these matters. Please call, 1-855-795-0509.