topic Re: Re: Re: Phone app Crashing after One UI 6.0 update. S22 ultra AT&T in Samsung Apps and Services

Phone app Crashing after One UI 6.0 update.

text1 — Tue, 21 Nov 2023 20:43:30 GMT

After One UI 6.0 update, I can't see who is calling or accept/reject the call.

Callbgprovider app Crashing

Call app Crashing

Phone app Crashing

These are the pop ups showing up.

Need to fix ASAP

Phone App crashes after update to One UI 6.0

Raiden36 — Tue, 21 Nov 2023 17:39:44 GMT

After the update that released today when I go to place a phone call I get these error messages

The keypad menu does not appear where you have the option of "Speaker", "Mute" "Keypad" etc. My phone screen flashes black like the Phone app has now become unstable.

Re: Phone crashes after update S22+

VerbumVeritum — Tue, 21 Nov 2023 00:01:19 GMT

With the phone off, press and hold Power and Volume up buttons until the Samsung logo disappears. Using volume keys, highlight Wipe cache partition, then power to select and confirm on the following screen. This will remove all junk files from prior installs that could be causing bugs or conflicts. On the original menu, use volume to navigate to Repair apps, and then power again to select. This will reindex all your apps.

Re: Re: Phone crashes after update S22+

Raiden36 — Tue, 21 Nov 2023 00:02:18 GMT

I tried the first option with a tech support representative and that didn't work.

Re: Re: Re: Phone crashes after update S22+

VerbumVeritum — Tue, 21 Nov 2023 00:03:06 GMT

Please try both options at the same time. Clear cache first, then repair apps.

Re: Re: Re: Phone crashes after update S22+

Raiden36 — Tue, 21 Nov 2023 00:08:09 GMT

I tried both and it still has the same issue.

Re: Re: Re: Re: Phone crashes after update S22+

VerbumVeritum — Tue, 21 Nov 2023 00:12:18 GMT

Hmmm. Try this. Settings>Apps>select the sort function to the right of "Your apps" and toggle on "Show system apps" at the top>search for "Call" >Storage>Clear cache. Repeat this process for "Phone" as well.

Re: Phone crashes after update S22+

userf2HkgQKgH9 — Tue, 21 Nov 2023 00:20:27 GMT

@VerbumVeritum None of those worked for me either. Any more suggestions?

Re: Re: Re: Re: Re: Phone crashes after update S22+

Raiden36 — Tue, 21 Nov 2023 00:45:15 GMT

That didn't work for me either.

Re: Re: Re: Re: Re: Re: Phone crashes after update S22+

VerbumVeritum — Tue, 21 Nov 2023 00:56:54 GMT

In that case, clear the data in the Phone app instead of cache.

Re: Re: Re: Re: Re: Re: Re: Phone crashes after update S22+

Raiden36 — Tue, 21 Nov 2023 01:00:52 GMT

I appreciate you taking the time to help me 😁

Re: Re: Re: Re: Re: Re: Re: Phone crashes after update S22+

Raiden36 — Tue, 21 Nov 2023 01:06:21 GMT

Also didn't work. The same "Phone has stopped running", barrage of black screens and the phone menu doesn't appear.

Re: Re: Re: Re: Re: Re: Re: Re: Phone crashes after update S22+

VerbumVeritum — Tue, 21 Nov 2023 01:15:59 GMT

See if the phone app can open in Safe Mode. From the power menu, press and hold "Power down" on the screen until the option to reboot the phone in Safe Mode appears. Safe Mode disables all 3rd party apps, so if it's working then an app is somehow preventing the phone app from functioning.

Re: Re: Re: Re: Re: Re: Re: Re: Re: Phone crashes after update S22+

Raiden36 — Tue, 21 Nov 2023 01:21:06 GMT

That was another solution that the technician told me to try and it didn't work. Are there more than one apps for calling now? A second phone app I could default to?

Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Phone crashes after update S22+

VerbumVeritum — Tue, 21 Nov 2023 01:24:14 GMT

You could try installing Phone by Google. There are probably a few others in the Play Store. Since all these steps didn't work, however, the only other thing I can think of that might restore the native calling app's functionality would be backing up your data and factory resetting the device. 😢

Re: Re: Re: Re: Re: Re: Re: Re: Re: Phone crashes after update S22+

Raiden36 — Tue, 21 Nov 2023 01:24:39 GMT

I looked into the Call app to see if it is available in store and got this error message.

Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Phone crashes after update S22+

Raiden36 — Tue, 21 Nov 2023 01:25:51 GMT

I see. Is Samsung aware of this issue and working on an update? I could wait and try that as a last resort with doing a factory reset?

Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Phone crashes after update S22+

VerbumVeritum — Tue, 21 Nov 2023 18:56:45 GMT

Your screenshot seems indicate that an incompatible or corrupted version of the app has been erroneously installed. Honestly, I haven't seen any other users with this issue, and I have an S22U Ultra myself with the most recent update, so it seems to be affecting only a small number of devices. Something you could definitely do is head to the Support tab of the Samsung Members app and submit an Error report under the Send feedback section. Make sure to recreate the phone crashing event right before creating the report, and attach your system logs. This will alert the proper dev team of the problem so this can be patched in the next update. EDIT: Replacing the SIM card might also be a solution.

The phone calling app is not working as soon as I am receiving the 14

userVxEjZjvuxk — Tue, 21 Nov 2023 01:56:11 GMT

Calling app not working

Re: The phone calling app is not working as soon as I am receiving the 14

ABishop95 — Tue, 21 Nov 2023 02:02:57 GMT

My phone app is not working since ONE UI 6 update this evening.