topic Re: Elderly Mother Cannot Register Galaxy A8 In Her Name: Please Kill Me in Tablets

Elderly Mother Cannot Register Galaxy A8 In Her Name

Luddite — Wed, 19 Apr 2023 21:11:09 GMT

My elderly mother just replaced her Samsung tablet with a Galaxy A8 tablet she bought at Costco. After transferring the data to new tablet she says she was denied access with a notification there was a Samsung account in her grandaughters name. Her granddaughter used to live with. Assuming the description from my mother is accurate, besides leaving the country, what is the solution?

Re: Elderly Mother Cannot Register Galaxy A8 In Her Name: Please Kill Me

Dan2023 — Wed, 19 Apr 2023 06:39:19 GMT

She was deme access to the old tablet or new?

Re: Elderly Mother Cannot Register Galaxy A8 In Her Name: Please Kill Me

imissmyflipphone92 — Wed, 19 Apr 2023 11:36:29 GMT

Did her granddaughter ever sign into the first tablet and not sign out? Also can she ask for the password then sign out? Or ask her granddaughter to check her device to see if your grandma's device is listed and have her sign that device out.

Re: Elderly Mother Cannot Register Galaxy A8 In Her Name: Please Kill Me

Luddite — Wed, 19 Apr 2023 20:14:54 GMT

Bingo! Grandaughter set up an account in her name on the original tablet. Thanks