topic Re: Screen issues in Tablets

Screen issues on tablet

Saffat__1 — Mon, 05 Feb 2024 03:28:04 GMT

Hello,

From past few months I'm getting a screen issue with my tab a7.

A white type of layer is merging from the two vertical edges and its progressing horizontally, at first it was negligible but now I'm struggling with it.

So hope , the team see the problem and get solution for it.

it's not visible on the screenshot but it's on my screen.

Re: Screen issues

bill-e — Mon, 24 Apr 2023 13:01:18 GMT

Reproduce the issue and then open the Samsung Members app, click on Support (Lower right)->Feedback->Send Error Report, Remember to check on "Send System Data Log"

Re: Screen issues

Saffat__1 — Tue, 25 Apr 2023 17:51:58 GMT

Sorry, I didn't get you clearly.

Can you tell me briefly. And how I reproduce the issue.

BTW thanks for your reply .I need a solution ASAP.

Re: Screen issues

Saffat__1 — Tue, 25 Apr 2023 17:57:14 GMT

Re: Screen issues

bill-e — Tue, 25 Apr 2023 19:58:06 GMT

Reading your post again it is impossible for any of the users here to know exactly what your issue is since it doesn't show up in your screen shot. Samsung Members is an easy way for you to get in contact with the Samsung techs and provide a system log dump for their inspection

Check the Galaxy Store for Samsung Members.

Since you haven't mentioned any troubleshooting. I'd suggest first booting to Safe Mode and seeing if the problem persists. That will tell you if it's an app causing the issue. If that doesn't help then a Factory Reset Without restoring a backup will isolate it to hardware or software. If after the reset the problem is still visible then it's likely hardware and your tablet needs service.

Re: Screen issues

Saffat__1 — Wed, 26 Apr 2023 20:56:56 GMT

Hello there, here you go Mr. Bill.

Re: Screen issues

Saffat__1 — Wed, 26 Apr 2023 17:47:12 GMT

It's increasing day by day.

Re: Screen issues

Saffat__1 — Wed, 26 Apr 2023 17:49:55 GMT

And tried to turn off the dark mode ,it doesn't help .But it not may visible on the screen

But when I watch video or doing other things it's there.

Re: Screen issues

bill-e — Wed, 26 Apr 2023 22:30:34 GMT

Looks like a screen issue to me which could be either a manufacturing defect or caused by damage.

You could Google for a local Ubreakfix location if it's still under warranty and they will confirm or deny the warranty repair.

Re: Screen issues

Saffat__1 — Thu, 27 Apr 2023 21:17:17 GMT

As per handling. I handled it very carefully since I got into my hands.

And I am not sure about the warranty.

And the bigger problem is I bought it from somewhere and now I am in a different place.

Re: Screen issues

Saffat__1 — Fri, 28 Apr 2023 13:33:35 GMT

What's ubreakfix?

Re: Screen issues on tablet

bill-e — Sat, 29 Apr 2023 16:57:00 GMT

Ubreakfix is a Samsung authorized repair chain store.