topic Samsung Member's App is missing Error Reporting Feature in Tablets

Samsung Member's App is missing Error Reporting Feature

DemonRx — Mon, 05 Feb 2024 03:08:41 GMT

The Samsung Member's App version 4.5.00.11

https://apps.samsung.com/appquery/appDetail.as?appId=com.samsung.android.voc&cId=000006837822

The app is missing the error reporting feature on the support screen when tapping on "Error Reports". Instead, it directs to the screen for "Asking questions".

Because of this it's not possible to send an error report with attached system logs as it should be possible to do.

See attached screenshots.

Re: Samsung Member's App is missing Error Reporting Feature

LongHiker — Mon, 15 May 2023 12:40:08 GMT

@DemonRx It looks like you are on a tablet. I wondered if that was the reason. But I opened the same app on my Tab S8+ and it opened to the expected screen with options. Included was the option to send an error report.

I would try clearing the cache for the Samsung Members app. Maybe even deleting it and reinstalling it.

Re: Re: Samsung Member's App is missing Error Reporting Feature

DemonRx — Mon, 15 May 2023 12:52:32 GMT

I tried both clearing the data and cache and reinstalling. Didn't resolve it. Could you post how it appears on your screen ? Mine's an S7+

Re: Re: Samsung Member's App is missing Error Reporting Feature

LongHiker — Mon, 15 May 2023 15:57:57 GMT

@DemonRx Here is from my Tab S8+

Re: Re: Re: Samsung Member's App is missing Error Reporting Feature

DemonRx — Mon, 15 May 2023 16:03:47 GMT

Yeah that's funny so the first screen is the same as mine but the second screen to choose the error category doesn't appear for me 🤔...just goes to the ask questions screen. (Which is feedback rather than an error report)

Re: Re: Re: Samsung Member's App is missing Error Reporting Feature

LongHiker — Mon, 15 May 2023 21:06:11 GMT

@DemonRx Have you tried wiping the device cache partition? It could be an old setting which has become corrupted.

Re: Re: Re: Samsung Member's App is missing Error Reporting Feature

DemonRx — Mon, 15 May 2023 23:51:37 GMT

Hey,

So I rebooted into recovery mode. Cleared the Dalvik Cache, and also ran Repair Apps.

Then reinstalled Samsung Members App, opened the app and low and behold I get a notification there's a newer version of the app just released today to version 4.5.02.2. (Samsung App Store, vs Google Play Store)

However, unfortunately the same issue persists.

Re: Samsung Member's App is missing Error Reporting Feature

DemonRx — Tue, 16 May 2023 14:31:31 GMT

How do I contact developers of this app to report this bug ? The contact information in the app stores point to a no-reply address 🤦 (see attached)

Re: Samsung Member's App is missing Error Reporting Feature

DemonRx — Thu, 18 May 2023 14:36:10 GMT

Still no solution

Re: Samsung Member's App is missing Error Reporting Feature

bill-e — Fri, 19 May 2023 20:31:24 GMT

4.5.02.02 here and it works

Re: Samsung Member's App is missing Error Reporting Feature

bill-e — Fri, 19 May 2023 20:34:19 GMT

Leave a rating of 1 star on Galaxy Store and describe the issue. Hopefully they will respond.

Re: Re: Samsung Member's App is missing Error Reporting Feature

DemonRx — Fri, 19 May 2023 23:03:10 GMT

I'm in contact with a rep through Samsung developer support email. Hopefully they can get it addressed. Thank you for your reply.

Re: Samsung Member's App is missing Error Reporting Feature

DemonRx — Mon, 22 May 2023 10:14:01 GMT

I'm in communication with Samsung Developer Program Team.

They just had me run a system dumpstate/logcat while reproducing the issue with the app. Which I'm uploading to them.

Hopefully, that'll show where the bug occuring with the app.

Re: Samsung Member's App is missing Error Reporting Feature

DemonRx — Wed, 05 Jul 2023 08:49:43 GMT

The developers have fixed this issue in the latest update of the app.