topic Re: Re: Galaxy Tab S9 Ultra in Tablets

Galaxy Tab S9 Ultra Unable to Register Fingerprint

salahmufeed — Mon, 05 Feb 2024 02:54:17 GMT

I received my Galaxy Tab S9 Ultra today and I am trying to set up the fingerprint it scans my fingerprint till it reaches 49% then it says couldn't register your fingerprint

Re: Re: Galaxy Tab S9 Ultra

salahmufeed — Wed, 09 Aug 2023 02:43:34 GMT

I tried both and no lock

Re: Galaxy Tab S9 Ultra

bill-e — Wed, 09 Aug 2023 02:47:20 GMT

Do you have a screen protector on it? Try Settings->Display->Touch Sensitivity and toggle that on.

And more importantly, does it have 2 USB c ports or does it have a magnetic power connection and one USB port?

Re: Galaxy Tab S9 Ultra

salahmufeed — Wed, 09 Aug 2023 02:54:17 GMT

Re: Galaxy Tab S9 Ultra

salahmufeed — Wed, 09 Aug 2023 02:55:46 GMT

1 USB c and magnetic connectors for the keyboard

Re: Galaxy Tab S9 Ultra

bill-e — Wed, 09 Aug 2023 21:21:57 GMT

Thanks, at Unpacked the speaker said two USB ports which would have been great.

Thanks. I also just saw a YouTube unboxing which also revealed the 1 port.

My 2017 Galaxy Book windows tablet has 2 USB-C ports... Go figure.

Re: Galaxy Tab S9 Ultra

Rhea98 — Thu, 10 Aug 2023 11:03:50 GMT

I have the EXACT same issue with my S9 (11"). I even did a factory reset followed by no copying setup. Same! I moved my finger to the center each time the scan circle moved, as I'm sure you did, also. Tried different fingers of mine but haven't tried anyone else's finger. I then went back to my S8, erased the two fingerprint which were no longer working, then tried to rescan. Nothing. I tried again this morning, I did get two prints to scan, but it took 45 minutes for each of continuous scanning to reach 100%. I have no screen cover or outside case nor anything else connected. I do have a micro SD inserted. I've tried with touch sensitive toggled on and off. The S9 quits the option at that mark (I think it went to 50% or 52% one time.). I can't tell if it's hardware or software. The experience with my S8 seems like it's software. I'm not sure I want to keep this if the fingerprint sensor won't even allow registration.

Re: Re: Galaxy Tab S9 Ultra

salahmufeed — Thu, 10 Aug 2023 12:06:40 GMT

I reported it to Samsung have not heard anything yet

Re: Galaxy Tab S9 Ultra

bill-e — Thu, 10 Aug 2023 12:10:12 GMT

Do you use any lotions on your hands? Did you wash your hands well with soap and water in order to remove anything on them? Basic stuff I know but I don't know your situation so I'm trying to cover all bases.

It's odd to me that both tabs stopped working. My Ultra and Phone, both with ultrasonic under glass sensors work fine.

Reproduce the issue and then open the Samsung Members app, click on Support (Lower right)->Feedback->Send Error Report, Remember to check on "Send System Data Log"

Re: Re: Galaxy Tab S9 Ultra

salahmufeed — Thu, 10 Aug 2023 13:10:43 GMT

I have a galaxy S23 ultra and other devices that has fingerprint sensor and I use them all day every day with no issues but this one new out of the box it will not let me register my fingerprint tried to reset and power off nothing worked and you can't even do a diagnosis for the fingerprint sensor

Re: Galaxy Tab S9 Ultra

Knytmre — Thu, 10 Aug 2023 14:07:15 GMT

I guess I should have researched this first. I just sent in a report for this same reason. 49% then I get the pop up. No protector, no lotion, finger not wet, ect. I got up to 63% @One time.. thought I was going to get it this time but NO! 49% is definitely the stopping point on average. Galaxy Tab S9 Ultra. OK Samsung... let's get this fixed.

Re: Galaxy Tab S9 Ultra

Rhea98 — Thu, 10 Aug 2023 16:43:25 GMT

I finally got mine to take a fingerprint. It wouldn't take my thumb, but did take my index finger (and it works to unlock). I have difficult (old, too) fingerprints, but they work/have worked easily with my Pixel devices. Just for the heck of it, I turned off wifi and BT. Then I recorded my attempts on the S9 with my S8 tablet. Most of the time, it stopped at 31% -- after two failed green rings. I attempted the thumb at least 6 times. I was on the index finger 2nd time when it actually went through.

Re: Galaxy Tab S9 Ultra

Rhea98 — Thu, 10 Aug 2023 16:45:39 GMT

Sorry this is happening to you, too, but I'm glad to see another report. Even though I got mine to work, it doesn't work the way it should. Going to report on Samsung right now.

Re: Galaxy Tab S9 Ultra

bill-e — Thu, 10 Aug 2023 23:24:06 GMT

Do you have other devices with the under screen ultrasonic fingerprint scanner? Reading the forums here, there are some people that it just doesn't work well for.

Re: Re: Galaxy Tab S9 Ultra

salahmufeed — Fri, 11 Aug 2023 00:17:53 GMT

I do have a galaxy S22 plus and galaxy S23 ultra and they both work fine

Re: Galaxy Tab S9 Ultra

Members_EgBtIfs — Fri, 11 Aug 2023 01:44:58 GMT

I was experiencing the same issue when attempting to register a fingerprint. Then I tried rolling my finger on the sensor each time I was prompted as if being fingerprinted and it worked! I think the solution is rolling your finger. Good luck!

Alvin

Re: Re: Galaxy Tab S9 Ultra

salahmufeed — Fri, 11 Aug 2023 03:02:15 GMT

I tried that with my index finger and it worked but not with my thumb so it's better than nothing Thank you

Re: Galaxy Tab S9 Ultra

Rhea98 — Fri, 11 Aug 2023 12:44:06 GMT

I tried that, also; thanks for the suggestion.

Re: Galaxy Tab S9 Ultra

Knytmre — Sat, 12 Aug 2023 10:54:02 GMT

Well I'll be monkey pissin'headon going 60mph into the wind
That rolly thing worked. Thanks @salahmufeed.
@usernmsdvn97en_...you need to fix this. Just cause there's a work-a-round doesn't let you off the hook.

Re: Galaxy Tab S9 Ultra

VerbumVeritum — Sat, 12 Aug 2023 04:52:42 GMT

I think you may have tagged the wrong user the second @. 😛