topic Re: Tab S9 Ultra - Samsung Pass Stuck on 'Registering' in Tablets

Tab S9 Ultra - Samsung Pass Stuck on 'Registering'

HMoney — Thu, 10 Aug 2023 03:09:16 GMT

I'm unable to complete the Samsung Pass registration process. I'm about 10-15 devices into the Samsung ecosystem and I've never experienced this issue before. I've uninstalled/reinstalled, cleared data and cache and it just sticks on 'Registering'. Sometimes I get a please try again later, but later attempts are always the same. It's like the textbook definition of insanity.

Re: Tab S9 Ultra - Samsung Pass Stuck on 'Registering'

HawaiianSavage — Thu, 10 Aug 2023 03:20:23 GMT

I'm not familiar with tablets but does it have Samsung wallet by chance?

Re: Tab S9 Ultra - Samsung Pass Stuck on 'Registering'

VerbumVeritum — Thu, 10 Aug 2023 05:08:23 GMT

Try removing your Samsung account from the tablet, clearing the data of the Samsung Pass app, then readding your account. Might work.

Re: Tab S9 Ultra - Samsung Pass Stuck on 'Registering'

bill-e — Thu, 10 Aug 2023 12:47:36 GMT

In addition to what @VerbumVeritum suggests, if that doesn't work try turning off WiFi and just using mobile data.... And vise versa. This was a common issue 2+ years ago and I can't remember which way worked 😉

Re: Tab S9 Ultra - Samsung Pass Stuck on 'Registering'

Samsung_Moderator — Tue, 15 Aug 2023 17:44:03 GMT

Hi there,

Thank you so much for reaching out to the Community regarding the registration process with your Samsung Pass. I know your excited about your new purchase, and definitely want you to be able to complete this process. So, we have our phone support team available that can absolutely answer your questions thoroughly and address any concerns you may have, if needed. Please give them a call at 855-795-0509, and they will take it from there.