topic Re: S9 Ultra keyboard book cover - multiple keystrokes in Tablets

S9 Ultra keyboard book cover - multiple keystrokes

ccgreen — Wed, 04 Oct 2023 01:32:07 GMT

The keyboard book cover for my tab ultra has issues, each keypress will send the same character 2-4 times instead of 1.

This can be temporarily fixed by toggling whether the touchpad is turned on (Fn + Space) but since this issue occurs every paragraph or two this isn't a good long term solution.

Is there any fix for this?

Re: S9 Ultra keyboard book cover - multiple keystrokes

ccgreen — Thu, 05 Oct 2023 02:48:01 GMT

Update: toggling the touchpad no longer seems to help, so likely it was more coincidence than anything else, issue is now just intermittent.

Re: S9 Ultra keyboard book cover - multiple keystrokes

userbV1Q6aEnRK — Wed, 11 Oct 2023 19:50:50 GMT

I'm having the same issues

Re: S9 Ultra keyboard book cover - multiple keystrokes

bill-e — Fri, 13 Oct 2023 01:36:39 GMT

Play with the Slow Keys and Bounce Keys settings under Settings->Accessability->Interaction and dexterity

Re: S9 Ultra keyboard book cover - multiple keystrokes

akisuerafael — Sat, 14 Oct 2023 03:16:21 GMT

I am having the same issue. Suddenly it seems that the keyboard disconnect from the tablet for a second, but its is enough to pop up the virtual keyboard and stroke 7 times the last ky I pressed before the glitch. Any answer from Samsung? I also got a S9 Ultra, and it seems that it is the only model that present the issue.

Re: S9 Ultra keyboard book cover - multiple keystrokes

bill-e — Sat, 14 Oct 2023 16:58:26 GMT

This is a user supported forum. If you want answers from Samsung, Reproduce the issue and then open the Samsung Members app, click on Support (Lower right)->Feedback->Send Error Report, Remember to check on "Send System Data Log"

Re: S9 Ultra keyboard book cover - multiple keystrokes

akisuerafael — Mon, 23 Oct 2023 10:34:33 GMT

Thanks for the reply. I was already asked to do the above mentioned procedures by samsung support. However there was no reply. I posted my problem here to see if anyone had the same issue and if someone from support had issued other instructions. I've taken the tablet to samsung support center facility twice. No error was found. It's very frustrating due to the price we paid for the product. I am from Brazil, so clearly it is a global problem.

Re: S9 Ultra keyboard book cover - multiple keystrokes

bill-e — Mon, 23 Oct 2023 11:55:50 GMT

This is a user supported forum for USA products. While you may get suggestions from other users, Samsung USA will point you to the Samsung office serving your region for support.

Re: S9 Ultra keyboard book cover - multiple keystrokes

userXJfnEITvzO — Wed, 08 Nov 2023 01:58:35 GMT

I tooooo,,, eexxppeerriieennccee thhiiss,, hheerree iiss aaann example post using the keyboard where the strokes will work fine and then randomly begin to "missfffiiiirrree""""" aass tthheeyy aarree ddooiinngg dduurrriinngg mme typing right now. I believe this is a software issue that can be addressed through uuppddddaaaattee aaanndd tthhaattt iiss ddeeeppeennnddeennttt on samsung acknowledging the issue. I'm posting here to verify this is still a problemm wwttiihh tthhee llaatteeeessttt ssooffttwwaaarree tttooo daaattee... using a Tab S9 Ultra with Samsung Keyyybboooaarrrddd ccccooovvvveerr....

III wwouullldd lliike to add that restarting does not help the issue.

I think it's important that Samsung address this either through patccch oorr fffeeeeeddbbaaacckk ffoorr wwwaaayyss ttoo aadddress this problem.

bbbtttww I have bounce keys on/off same behavior regardless, just cuts down on the repeatiinngg kkeeyyssssttrroookkkeesss

this also persists even if I use clean microfiber and isopropyl alcohol 70%%%%////3333000%% wwwater. It's absolutely clean without any iinndddiiccaaattiioonn ooff ddaammaaaggee oorrr mmooiistture /remaining wash and still performs this way. III aaamm cceerrttaaiiinn ttthhiiss iiss aa ffoollllloooww uupp tto address this but also exists on other tablets as well. I also have this tabbllett oonn aa ffflllaatt ssuurrfffaace for holding tablets yet this still occurs. II ammm pproovvviiddiinngg tthhiiss innffooorrmmaattiioonn aass uuullttiimmaatteelly tthhis is the only way to put pressure on samsung to address this issue with the Tab S9 Ultra keyboard repeating issue

Re: S9 Ultra keyboard book cover - multiple keystrokes

bill-e — Wed, 08 Nov 2023 03:52:24 GMT

Both the keyboard and tablet are still under warranty so I suggest that you bring it in to a Ubreakfix for warranty repair.

Re: S9 Ultra keyboard book cover - multiple keystrokes

userXJfnEITvzO — Wed, 08 Nov 2023 14:59:03 GMT

booting into safe mode seems to fix this issue, I am not taking it into a center as they cannot resolve issues with software. I believe some API is being accessed by aa 3rd party application causing these issue... I tested it with Safe Mode for over 10 mins without issues happening once and this is since restarting.... I will look at persistent apps running background and if I find a culprit I will respond to this thread as it would be helpful too have this information on the internet...

Problem solved: Reset accessibility settings, that apparently did the trick. I saw others resetting their entire tablets which is ridiculous and not a real solution to anything other than giving up lol. It appears that the issue seems to be related to one of a few apps I had, I had the google read aloud function on as well as speech to text accessibility. I'm not sure what did it but some accessibility feature caused this problem to occur. I ended up disabling the "suggestions" and such in the Samsung keyboard menu but will likely re-enable those based on my preferences but it seems that the issue has been resolved with resetting of accessibility settings so hope this helps someone out there!!! I'm glad I figured it out after 4 or 5 hours X_X

Re: S9 Ultra keyboard book cover - multiple keystrokes

luscafontoura — Fri, 19 Jan 2024 23:36:47 GMT

same issue here