topic Re: Update - Now Won't Turn On in Tablets

Update - Now Won't Turn On

LMBeiler — Wed, 30 Apr 2025 14:50:43 GMT

Good Day. Last night at 2a I had the system do the latest upgrade. I left the tablet plugged in to ensure it had enough power. At 6a, the screen was still on with nothing displaying but a glow. Nothing was happening so, I held down the power and volume down button to do a restart.

Now, it will not turn back on. It's just a black screen. I've held down the power and volume down button for longer than a minute multiple times. I have plugged it into a computer and nothing. When I plug it into an outlet or computer nothing displays and the computer doesn't recognize it like it does with my phone.

This is a new Samsung S9+ Table that I just purchased in February-2025. Please help me get my new tablet to turn back on!

Re: Update - Now Won't Turn On

LongHiker — Wed, 30 Apr 2025 15:44:15 GMT

@LMBeiler Try holding down just the power button for a minute. It shouldn't take that long, but that should get the tablet to boot.

Re: Update - Now Won't Turn On

Samsung_Moderator — Wed, 30 Apr 2025 16:11:19 GMT

Hello@LMBeiler! Thank you for reaching out! If just holding the power button doesn't turn it back on, then you can also try the information in the following link: https://www.samsung.com/us/support/troubleshoot/TSG10001468/#galaxy-phone-or-tablet-will-not-turn-off.

If this doesn't help, then this will require service. Depending on your warranty, you will have a few options.

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.

https://www.samsung.com/us/support/service/locations/