topic Possible account deactivation in Tablets

Possible account deactivation

userRu4IJyoLEP — Sat, 12 Jul 2025 10:47:13 GMT

I got an email saying my account was going to be deleted bc of in use. Since I signed in will it cancel the deactivation

the email is below

Hello. This is a message from the Samsung Cloud service.

As per our service's policy, your data in Samsung Cloud including data stored in Smart TV, Family Hub, and Galaxy Wearable will be deleted on 2025-08-08, the day you will have been inactive for more than 12 months. Once deleted, your data cannot be recovered. If you wish to prevent the deletion of your data, please use the Samsung Cloud service again before the scheduled date of deletion. If you have any questions regarding this, please contact us through FAQ or 1:1 Enquiry on our Customer Support website.

Re: Possible account deactivation

Pianodude58 — Sat, 12 Jul 2025 11:03:03 GMT

Yes, if you wish to prevent the deletion of your data, please use the Samsung Cloud service again before the scheduled date of deletion. This will cancel the deactivation.

Re: Re: Possible account deactivation

deena216 — Sat, 12 Jul 2025 14:04:00 GMT

Where is my cloud? I can't find a way to log in

Re: Re: Re: Possible account deactivation

Pianodude58 — Sat, 12 Jul 2025 14:15:33 GMT

https://support.samsungcloud.com/#/login