topic Re: My new Samsung Tab S11 Ultra is disabled without reason in Tablets

My new Samsung Tab S11 Ultra is disabled without reason

hit_lin — Tue, 24 Mar 2026 22:02:04 GMT

ISSUE: Samsung temporarily disabled this device due to claim reasons or an outstanding trade-in balance. For claim-related issues, contact your Samsung Care Plus provider. For trade-in issues, check your purchase email for messages from Samsung. The device will be unlocked the following business day after resolution.

I have contacted Samsung's technical support, Servify, and the sales department multiple times. Technical support tried and stated they cannot unlock the tablet and directed me to sales for a replacement. However, sales keeps referring me back to the technical team, creating an infinite support loop with no resolution.

Here is my order number for the tablet (TAB S11 Ultra WIFI version): SA557780580
The tablet is paid in full and I don't purchase Care Plus for it.

Does anyone know what to do? Thanks

Re: My new Samsung Tab S11 Ultra is disabled without reason

meself — Sat, 28 Feb 2026 06:38:33 GMT

Did you do a trade in or get a repair done

Re: My new Samsung Tab S11 Ultra is disabled without reason

hit_lin — Sat, 28 Feb 2026 07:53:49 GMT

I don't do a trade in for the tablet. Still looking for a solution.

Re: My new Samsung Tab S11 Ultra is disabled without reason

SenseiKayJayy — Sat, 28 Feb 2026 08:22:41 GMT

Try at a near store like ubreakifix and see what they say, because i fix electronics i would replace that lock logic/mother board.