topic Re: Re: Issues with tab S8+ in Tablets

can't select my region on tab S8+

kmvr316 — Thu, 23 Apr 2026 20:32:17 GMT

Just bought a refurbished Tab S8+ but when setting up I can't select my region (USA) on an Android tablet.

I bought a used Samsung Galaxy Tab S8+. I began setting it up, right after language, was "Select your country" (or region?).

I'm in the US and US was not an option. There were only 10ish countries listed, all relatively close to each other: Australia, New Zealand, Vietnam, Thailand, etc.

Second it won't update to the latest OS. It stays at Android 14 with a security patch from 2024 when I see the latest should be at Android 16 with a more recent security patch.

I tried factory reseting but the problem is on going

Re: Issues with tab S8+

Samsung_Moderator — Thu, 12 Mar 2026 15:21:11 GMT

Hello kmvr316,

We’re sorry to hear that you’re experiencing errors during the tablet setup process, and we’d be happy to help.

To better assist you, could you please provide a bit more information? Specifically, where was the tablet purchased, and could you share the full model code for the device? This will allow us to review the product details and provide the most accurate guidance.

Once we have that information, we’ll be glad to continue assisting you.

Re: Re: Issues with tab S8+

kmvr316 — Thu, 12 Mar 2026 15:35:16 GMT

The tablet was purchased through Temu. I know I know, but the seller is Cellular Professor based in Illinois and seems to have a good reputation and customer service. https://cellularprofessor.com/
Tablet: Galaxy Tab S8+
Model Name: SM-X800

Re: Re: Issues with tab S8+

Samsung_Moderator — Thu, 12 Mar 2026 15:48:33 GMT

Hello kmvr316,

Again, we are sorry you are experiencing issues getting your Tab SB+ set up. Thank you for providing the base of the model number requested SM-X800. That; however, is just the base of the model number. Please reply with the full model number so that our assistance can be tailored specifically to your device.

Re: Issues with tab S8+

kmvr316 — Thu, 12 Mar 2026 16:04:05 GMT

Oh, you mean the s/n that's on the back?

Re: Issues with tab S8+

Samsung_Moderator — Thu, 12 Mar 2026 16:15:07 GMT

No not the serial number, the model number which is on the back, or in settings under about tablet.

Re: Re: Issues with tab S8+

kmvr316 — Thu, 12 Mar 2026 16:46:20 GMT

But that's all there is in both locations. There is an extended number of the X800 under the Software Update section, though

Re: Re: Issues with tab S8+

Samsung_Moderator — Thu, 12 Mar 2026 16:49:20 GMT

Yes that is what we need, can you please provide that number?

Re: Re: Re: Issues with tab S8+

kmvr316 — Thu, 12 Mar 2026 17:04:17 GMT

X800XXS8CXG5 / X800OXM8CXG5 /

Re: Re: Re: Issues with tab S8+

Samsung_Moderator — Thu, 12 Mar 2026 17:28:53 GMT

Thank you for that information however I'm still having trouble locating your model code in our system. Could you send myself or any of the mods a private message with the serial number on the back of the device? You could also send us a photo of the back of the tablet with the numbers too.

Re: Re: Re: Re: Issues with tab S8+

kmvr316 — Thu, 12 Mar 2026 17:53:16 GMT

Okay just sent you DM with SN but as for a pic I'm not seeing a way to send/attach a pic here

Re: Re: Issues with tab S8+

kmvr316 — Mon, 16 Mar 2026 18:36:16 GMT

Hi sorry coming back to this so with WiFi only tabs it doesn't come with a IMEI only cellular connected tabs have that. Also, I was finally able able to find the model name through my Samsung account SM-X800NIDBXAR weird because I can't even find this number on the device itself