topic Re: galaxy tab a11+ in Tablets

Galaxy Tab a11+ Wont Stay Connected

userS6WglFuFLG — Sun, 24 May 2026 19:29:22 GMT

why wont these tabs stay connected to the wifi?

there are several galaxy tabs in the household and all but the 11+ ones work.

i tries to connect and then sulks.

i have updated them ( 2 of them) even set one back to factory specs. still useless.

any ideas anyone before i send them in for repair

thanks fellow sufferers

Re: galaxy tab a11+

neilth — Sun, 24 May 2026 02:57:39 GMT

Try running the diagnostics available here in the Members app in the Support tab and see what the results are. Another option would be to take your troublesome tablets to someone else's wifi network and see if things work any better on another network. Possibly your wifi router has a problem.

Re: galaxy tab a11+

userS6WglFuFLG — Sun, 24 May 2026 16:52:13 GMT

thanks

router not a problem for the a9+ tabs ! or all the other tabs

new to this forum where do i find

" diagnostics available here in the Members app in the Support tab"

Re: galaxy tab a11+

neilth — Sun, 24 May 2026 17:42:42 GMT

Back out of this conversation in the app and and you should see options Discover, Community and Support. Select Support and then you will see Diagnostics where you can either let everything get tested on your tablets or have it just run its Wi-Fi diagnostic.

Re: galaxy tab a11+

star50 — Sun, 24 May 2026 17:49:52 GMT

Try this Reboot the Router: Unplug your Wi-Fi router for 5 minutes, plug it back in, and try reconnecting. (Sometimes the router just needs to drop old cached IP addresses).

Forget the Network & Clear Cache: On your tablets, go to Settings > Connections > Wi-Fi, tap and hold your network, and select Forget. Then, go to Settings > Apps > Wi-Fi > Storage > Clear Cache before reconnecting.

Disable \(5\text{ GHz}\) Temporarily: Log into your home router's admin panel and temporarily turn off the \(5\text{ GHz}\) band, leaving only the \(2.4\text{ GHz}\) band active. Some Galaxy tabs only like connecting to \(2.4\text{ GHz}\) upon initial setup. Once it connects, you can turn \(5\text{ GHz}\) back on.

Reset Network Settings: Go to Settings > General Management > Reset > Reset Network Settings. This wipes out all saved Wi-Fi and Bluetooth profiles, giving you a completely clean slate.

Change IP Settings: When entering your Wi-Fi password, tap Advanced or the gear icon next to your Wi-Fi network. Change IP Settings from DHCP to Static, then assign a manual IP address (e.g., matching your router's setup

Re: galaxy tab a11+

userS6WglFuFLG — Mon, 25 May 2026 22:58:35 GMT

There is a little 5 on the wifi signal strength icon on the tablets.

I assume it is the 5GH that it is having a problem with.

thanks

Re: galaxy tab a11+

Samsung_Moderator — Tue, 26 May 2026 15:52:22 GMT

Hey userS6WglFuFLG! Thanks for visiting the Community. After trying the troubleshooting steps listed here, you can also give this link a shot:

http://www.samsung.com/us/support/troubleshoot/TSG10002018/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.

Send a message on Facebook

Send Message on Twitter

Send Message to Moderator

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

http://www.samsung.com/us/support/service/location

Re: galaxy tab a11+

userS6WglFuFLG — Tue, 26 May 2026 17:44:30 GMT

also it says connected but no ip address on the router page

Re: galaxy tab a11+

userS6WglFuFLG — Thu, 28 May 2026 15:44:16 GMT

just went to public library and the a11+ worked right away.

does anyone know if the a9+ is made with different materials? because they work just fine here.

thanks all