topic Unable to update tablet in Tablets

Unable to update tablet

diamondsuite18 — Tue, 26 May 2026 15:26:33 GMT

I have a used Tab S9 FE 5G and it used to be a Verizon display. I use it with Consumer Cellular.

I'm unable to update it using Smart Switch on a PC.

I took it to a Samsung Authorized Service Center and they were unable to update it.

They suggested I call Samsung.

The software is Android 15 OneUI 7 with the latest update being August 1, 2025.

Any suggestions?

Thank you.

Re: Unable to update tablet

Mujibar — Tue, 26 May 2026 16:22:04 GMT

You need to insert a Verizon SIM in order to get updates. You can buy a data-only SIM on Amazon for pretty cheap. I don't think you'll have to activate a data plan. The SIM should be enough to let the tablet know where to pull updates from.

Re: Unable to update tablet

diamondsuite18 — Fri, 29 May 2026 08:54:16 GMT

I bought a SIM from Amazon. It did not work. I'm not sure why I didn't think of it before, but my phone service is Verizon. Can you go to a Verizon store and switch from an eSIM to a physical SIM?
Btw, the tablet is used for work.

Re: Re: Unable to update tablet

Mujibar — Fri, 29 May 2026 18:21:38 GMT

You can have the store transfer your eSIM to a physical SIM, but I don't know if inserting that into the tablet will enable updates. Tablets use data-only SIMs. A phone SIM is for both voice & data. Might be worth a shot, though.

You could try explaining the issue to a store rep, but they will probably try to sell you a tablet data plan. Maybe tell them the tablet was previously a display model but now doesn't get updates. See what they suggest. I'd be surprised if they offered actually useful advice.