topic Re: S95C PS5 Game Mode Bug (Black Screen) in LED and OLED TVs

S95C PS5 Game Mode Bug (Black Screen)

Tjphelan1 — Sat, 09 Nov 2024 11:55:56 GMT

I have been problems connecting my ps5 to my S95C. When I turn on the device the TV will show a screen for about 2 seconds and then do the spinning dots and the screen goes black when I go to the input. I still have sound through my sound bar just no picture. I cannot even access the quick setting menu. The only way to get the screen back is to press the home button. I finally found a solution, but it is not acceptable considering this is a flagship television. I have to turn off game mode, (which since I cannot see the screen on that input I had to memorize where it was at in the quick settings). Once I do the screen comes back on, I then have to turn off Input Signal Plus and then I can reenable Game Mode and it works…. I have to do this every time I want to use my ps5. Every other device plugged into the OCB works fine including my PC. It is also not the PS5 as it works fine in every other TV and monitor I own. Please update your software and fix this, because I am not the only one having this issue or let me know if there is a fix out there…

Re: S95C PS5 Game Mode Bug (Black Screen)

Tjphelan1 — Sun, 10 Nov 2024 11:13:17 GMT

One update: another fix I noticed is that it lets me go to game mode after it being on for about 10 minutes or so. I will reiterate still not acceptable, but just a tip for anyone going through it as well. Please Samsung fix this issue…

Re: S95C PS5 Game Mode Bug (Black Screen)

Virutas — Tue, 12 Nov 2024 10:09:27 GMT

Same issue here but with S90C. The latest firmware installed (if I'm not mistaken, it's version 2000) has broken 'Game Mode' and I have the same issue with PS5. When I try to go to the PS5, the screen goes black and you only hear the sound. If I go back to the Samsung menu, I can see the PS5 image in a small preview. Disabling 'Game Mode' for PS5's HDMI connection solves the issue but then you have not got VRR/120hz and others.

This issue is very frustrating because you lose a lot of quality when playing. I hope they resolve it as soon as possible.

Here in Reddit anyone reports the same issue: https://www.reddit.com/r/techsupport/comments/1ghwq07/samsung_s90c_game_mode_causes_black_screen_on_ps5/

Re: S95C PS5 Game Mode Bug (Black Screen)

Tjphelan1 — Fri, 15 Nov 2024 20:18:58 GMT

Another update, still an issue, but I think I figured some more with this. Whenever the Playstation 5 tries to go 1080p Game Mode doesn't work and it has to be turned off. So, this primarily effects PS4 titles and for some reason the start menu. If I play PS5 4k titles I can switch game mode back on. From what I am reading this is affecting both the S95C like mine as well as the S90C. Please fix it as soon as possible. It truly is annoying to deal with.

Re: S95C PS5 Game Mode Bug (Black Screen)

r0122 — Sun, 24 Nov 2024 21:59:05 GMT

Same issue with my S95C and PS5. Does this also happen with the PS5 Pro? I was thinking of picking one up, but I rather not if it will have the same issue.

Re: S95C PS5 Game Mode Bug (Black Screen)

Tjphelan1 — Mon, 25 Nov 2024 12:26:10 GMT

I can confirm it does as I have the PS5 Pro.

Re: S95C PS5 Game Mode Bug (Black Screen)

Virutas — Wed, 27 Nov 2024 12:47:57 GMT

Any update/solution??? Is there any internal caveat about this, @SamsungStephanie ? Could you help us, please?

Re: S95C PS5 Game Mode Bug (Black Screen)

john25 — Fri, 29 Nov 2024 16:42:07 GMT

Also waiting a fix, bought a PS5 Pro and won't connect to my S95C. I can't believe this is a problem.

Re: S95C PS5 Game Mode Bug (Black Screen)

Tjphelan1 — Tue, 03 Dec 2024 02:01:07 GMT

Well one more update for me, I had an extended warranty on my s95c so I went to micro center and exchanged for the s90d…. No problems on it in comparison, sad I had to return the s95c, but happy this set works great.

Re: S95C PS5 Game Mode Bug (Black Screen)

Magnatas — Wed, 11 Dec 2024 11:10:37 GMT

Tu7100k - no hdmi signal with HDCP setting on in ps5, while it works with this setting off.

When i switch HDMI ports and tv is re-scanning the port i get ps5 image for 3 seconds before the screen goes to "no signal" screen..

The only solution i have is to reconnect ps5 to my old UE50JU6400K, switch HDCP off and connect back to my newer tu7100k to have hdmi signal again

Re: S95C PS5 Game Mode Bug (Black Screen)

Virutas — Thu, 12 Dec 2024 09:15:19 GMT

The only way I've found to have image and play with Game Mode ON is keep it activated on both sides (TV and PS5) and then, when the image is black and you cannot see the PS5 menu, just sound, come back to TV Home menu, use the little view to enter the game and then come back to the PS5 HDMI Input.

I don't know why Samsung have not solved this yet!!!

Re: S95C PS5 Game Mode Bug (Black Screen)

marco126267 — Wed, 18 Dec 2024 21:16:48 GMT

tengo el mismo problema con la s95c , activas as el modo de juego y te deja de dar señal el hdmi , cuando lo desactivo me vuelve a funcionar , no entiendo como una TV tan cara puede dar estos problemas