topic Re: The Frame screen bubbles in QLED and The Frame TVs

The Frame screen bubbles

itbeaulieu — Wed, 14 Dec 2022 15:40:37 GMT

Hello,

I just installed my "The Frame" tv and notices small bubbles on the screen. I can't wipe them off with a micro fiber cloth. They are only noticeable when the tv is off. Is it a defect?

Thanks

Re: The Frame screen bubbles

KennewickMan — Wed, 14 Dec 2022 16:04:06 GMT

Looks like bubbles caused by dust particles that get caught between a screen protector and the screen.

Re: The Frame screen bubbles

itbeaulieu — Wed, 14 Dec 2022 16:06:09 GMT

But I don't have a screen protector. Does the frame tv come with one? Because I checked and couldn't see a layer to be removed.

Re: The Frame screen bubbles

TacoMaster63 — Wed, 14 Dec 2022 16:10:28 GMT

If possible, you can request a refund for a defective product

Re: The Frame screen bubbles

itbeaulieu — Wed, 14 Dec 2022 16:11:17 GMT

I was hoping I didn't have to. It's a lot of hassle.

Re: The Frame screen bubbles

TacoMaster63 — Wed, 14 Dec 2022 16:15:23 GMT

For sure. I'm very sorry.

Re: The Frame screen bubbles

itbeaulieu — Wed, 14 Dec 2022 21:20:46 GMT

Found the problem.. It was my dog casually shaking right in front of the tv throwing spit over the screen. All the drops were dried dog spit. The cloth wasn't enough to get rid of them. I scratched them off carefully. All fixed now!