topic Re: Newsmax TV app problematic in QLED and The Frame TVs

Newsmax TV app problematic

FloatingPoint2048 — Wed, 07 Feb 2024 00:55:13 GMT

I purchased a nice new Samsung QN55QN90CAF QN90C Series - 55" Class LED-backlit LCD TV - Neo QLED - 4KTV but having some problems with the Newsmax app.

I signed up for the subscription service but unfortunately the app keeps freezing giving me the three little rotating dots in the middle. At other times it just gives me a message that something went wrong.

I've tried clearing the app, restarting the app and even cool restart the TV. Sometimes it works but not for long. This is consistent and happens every day, but not with other programs. I haven't even had the Newsmax service for a full month. I even tried uninstalling the Newsmax app and reinstalling it, still the same thing. The TV software is up-to-date so I'm puzzled and quite frankly irritated.

Anyone else having this same problem or have a fix?

Re: Newsmax TV app problematic

KATJER — Tue, 06 Feb 2024 13:44:20 GMT

Yes ! Same here !

Re: Newsmax TV app problematic

FloatingPoint2048 — Tue, 06 Feb 2024 14:15:48 GMT

Yeah… I even tried using the Samsung Internet browser. Although it lasted longer it still gave me an error. I had to refresh the browser and log back into NewsmaxTV. Now, when I was using the Samsung browser I also logged in using a PC. The PC had absolutely no problem and stayed logged in continuously, but the Samsung browser did not.

I was wondering if anybody had the contact information for the Newsmax App. Seems to be a little difficult to find.

Re: Newsmax TV app problematic

Eryacht — Mon, 12 Feb 2024 22:27:58 GMT

Same problem with my Samsung TV. The Newsmax+ app works perfectly in my IPhone and IPad. I wonder if Samsung is anti- conservative…

Re: Newsmax TV app problematic

usergMU1uKm9zw — Tue, 13 Feb 2024 22:52:49 GMT

Same issues with new Sony TV

Re: Newsmax TV app problematic

FloatingPoint2048 — Thu, 15 Feb 2024 02:18:51 GMT

WOW... I guess Newsmax can't say that it's just with Samsung TVs when it's happening across multiple platforms. This indicates an issue with the application, bad programming code etc.

I wonder if anyone was able to get in contact with somebody from Newsmax who could fix the problems?

I sent an email to Newsmax but apparently, they don't respond.

Re: Newsmax TV app problematic

FloatingPoint2048 — Thu, 15 Feb 2024 15:09:11 GMT

It appears that customer service (800-485-4350) for Newsmax is the one that handles customer complaints and/or credit card issues for the Newsmax application.

Here's the update. Newsmax said that they are aware of the problem which is the inability to handle the volume so the application crashes. They have given me an extension on the renewal for one month. However, if after one month they can't fix the problem, I can request a refund.

Here's something interesting… I was watching Rob Schmitt last night (February 14, 2024) on the website not the TV and the website even crashed. I told them this as well and they said they are aware of that and are working to fix the issues. Apparently, they were not prepared for the volume of conservative viewers.

Anyway, I hope this helps.

Re: Newsmax TV app problematic

Ezmoney2000 — Wed, 21 Feb 2024 18:03:19 GMT

There is a problem with the Newsmax Samsung app and it is on the Newsmax side. Even when you do get the program, as soon as you turn off the TV you have to log in all over again because the app is not remembering your credentials. They should never have rolled this out until it was ready. I suspect most will be canceling until things get fixed.

Re: Newsmax TV app problematic

userMUf0SdJTaM — Mon, 26 Feb 2024 21:10:14 GMT

It is very annoying to sign back in every time I turn Newsmax on

Re: Newsmax TV app problematic

FloatingPoint2048 — Mon, 26 Feb 2024 21:31:33 GMT

I certainly understand that. I had to sign in and out multiple times and still it has problems. The website even has problems from time to time. They have way too much volume to handle this rollout and as Ezmoney2000 said, they should never have rolled this out until it was ready.

For me, this program almost never works so I just go to Real America's voice app which works perfectly. The only problem is I paid for service I'm not getting with Newsmax. I suppose by the middle of next month if they can't fix it I'll have to cancel and request a refund.

Re: Newsmax TV app problematic

SWEET PEA — Thu, 29 Feb 2024 04:32:45 GMT

The same thing happened to me, so I stopped logging out like I normally do. I just click the home button when I want to go out, but now when I go back in, I can only see the top part of the people talking head. From the forehead up. So strange.

Re: Newsmax TV app problematic

LeoWyatt89 — Tue, 05 Mar 2024 19:50:45 GMT

I recommend trying the following troubleshooting steps for app issues on the television: https://www.samsung.com/latin_en/support/tv-audio-video/how-to-troubleshoot-apps-that-are-not-working-on-the-samsung-smart-tv/

If that doesn't fix it, and this is the only app giving you trouble reach out to the devlopers:

1-800-485-4350. Office hours are Mon-Fri 8:30am - 8:30pm ET, and Sat 9:00am - 5:00pm ET.
Newsmax customer support email is customerservice@newsmax.com