topic Getting autostore notification non stop in QLED and The Frame TVs

Getting autostore notification non stop

Gblokesh — Fri, 12 Dec 2025 16:12:46 GMT

Hi,

I have a Samsung qef1 tv and I keep on getting this message even though I have set my source to HDMI

I have update to the firmware, still the same issue

Auto Store

Antenna connection detected.

Select Start Now to search for and save channels.

No other features are available during the setup.

Note: This search will erase your current channel list.

Re: Getting autostore notification non stop

TB19 — Mon, 01 Dec 2025 23:10:58 GMT

I’m also getting this message, it’s constantly popping up. Only started after doing a recent software update. It’s really annoying.

Re: Getting autostore notification non stop

Samsung_Moderator — Wed, 03 Dec 2025 20:25:02 GMT

Hey, Gblokesh, thank you for sharing this concern with us. Have these notifications been appearing since you had the TV? Since you updated the tv's firmware, have you done a power cycle on your TV? You can do this by turning off the TV and the connected source device. Unplug both devices from the wall outlet for a full 60 seconds. Plug both devices back in and turn them on. This process helps reset any glitches the TV is experiencing. Do you have an antenna connected to your TV?

Re: Getting autostore notification non stop

Pip12 — Tue, 09 Dec 2025 00:25:48 GMT

I have exactly the same problem and mine started 10 days ago following an automatic upgrade. I have talked to the Chatbot and have done everything that was requested of me including videoing etc. I was advised to restore factory settings on the television which caused All of my apps to lose the connection so I had to reload them all and I turned the television on this morning and it’s still doing it. I have to admit I am getting really really grumpy.

Re: Getting autostore notification non stop

Pip12 — Fri, 12 Dec 2025 03:02:29 GMT

Are you going to reply with a fix for this? I’m about to put an axe through the TV!

Re: Getting autostore notification non stop

Kingo1 — Sat, 20 Dec 2025 04:53:21 GMT

Its happening to my TV also. It started since the recent update. Its soooo annoying with no resolution offered, frustrating!!!!!

Re: Getting autostore notification non stop

Madden179 — Tue, 30 Dec 2025 00:01:35 GMT

Started happening on my 65" Oled. So frustrating. Cannot for the life of me find the cause. Not sure if the tv did an update recently. Cannot find the update number even.

Re: Getting autostore notification non stop

Samsung_Moderator — Wed, 07 Jan 2026 16:39:37 GMT

You should be able to locate the firmware version your TV is running if you go to Settings > All Settings > Support > Software Update. You should be able to see the version there. If you would like further assistance, you can always send us a private message by clicking on one of the moderators' profiles and selecting direct message.

Re: Getting autostore notification non stop

mkchia98 — Tue, 13 Jan 2026 12:28:26 GMT

@User684156: What is the purpose of asking customers to check the firmware version? As users, we always ensure that our TVs are running the latest software whenever an update is prompted. Many users here have already reported that this issue started after the most recent update, and there is currently no option in the TV settings to disable auto Store notifications. We expect a proper resolution from your side. This appears to be a software bug that should be addressed by your IT or development team.

Re: Getting autostore notification non stop

Samsung_Moderator — Tue, 13 Jan 2026 22:30:18 GMT

Hi @mkchia98, We request that customers check the firmware version, because it is one of the easier steps to forget when using the television. These are some of the more common steps that we utilize to diagnose the television.

Re: Getting autostore notification non stop

BrianGallen77 — Fri, 16 Jan 2026 23:30:22 GMT

Samsung frame TV 65"

Firmware version 2111

Latest software version since installation of problematic firmware three to four months of this problem and I don't use an antenna so fix it quick

I will be informing my local electric store of your problematic issue and will be expecting legacy advice Samsung don't seem to care about but I certainly care about paying out 1200 € For a TV that doesn't work...

Same rubbish replies from Samsung on X, Facebook etc they just don't care....

But I do.

Re: Getting autostore notification non stop

Clive1st — Sat, 24 Jan 2026 13:34:25 GMT

I have this very same issue of which I have tried every suggestion to remedy. It is the most frustrating and annoying interruption which will not go away. The TV is only a few months old and and a real let down that this issue seems unresolvable.

Re: Getting autostore notification non stop

BulldogGopher — Fri, 27 Feb 2026 15:38:50 GMT

I have the same issue as well! Off and on since I purchased the TV 3 months ago. It stopped for a while, and now it's happening repeatedly again. I've done a factory reset, and ensured I'm on the latest firmware (version 1125) and it's still happening. It's really disappointing that Samsung has not created a fix for this yet, and that their only response is 'check your firmware version'. I did that, and I'm up to date, so now what?

And who even uses an antenna anymore??

Re: Getting autostore notification non stop

SamsungStephanie — Fri, 27 Feb 2026 17:51:37 GMT

Hello everyone,

we understand how frustrating this may be with the pop up notifications continuing to appear on the screen. If you are still experiencing this issue, we ask if you can send us a private message with the model of the television as well as the current version of the software running on your television? We sincerely apologize for the delay in response and any inconvenience this has caused.

We want to thank you for your patience while we look into this issue further.