topic Re: Screen Freezing in Questions

Screen Freezing

Betaname — Mon, 01 Sep 2025 02:51:20 GMT

Since the last update, I've been experiencing my screen freezing while scrolling. I have to back out and go back in. Sometimes that fixes it and other times it don't. Has anyone else seen this issue? My wife has the same phone and is not part of the beta and she does has not experienced this at all.

Re: Screen Freezing

ucancwhatic — Mon, 01 Sep 2025 08:27:15 GMT

Have you tried wiping your cache partition?

Re: Screen Freezing

Chaz187 — Mon, 01 Sep 2025 12:52:25 GMT

I have not had any issues with the screen... Of course, I always wipe the cache after an update!

Re: Screen Freezing

USBetaModerator3 — Wed, 03 Sep 2025 21:36:26 GMT

Hello,

Thank you very much for sharing your feedback.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device immediately after the issue is reproduced:

1. Open Samsung Members.
2. Navigate to One UI Beta Program > Beta Feedback.
3. Attach any relevant screenshots or screen recording/video (if possible).
4. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 3 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team