topic Re: Samsung Account app crashing in Questions

Samsung Account app crashing

Claykin — Fri, 12 Dec 2025 03:49:15 GMT

Anyone else see this from time to time? I sent in an error report to Samsung. I tried clearing cache. Yes, my cache partition has been cleared too.

Re: Re: Samsung Account app crashing

Claykin — Fri, 12 Dec 2025 11:49:24 GMT

That doesn't work. I uninstalled updates which removed the app from the apps list. However it's still on the device v15.5.02.1. Still crashes. I tried to reinstall using Galaxy Store but it says the app is fully up to date. Only change is now after uninstalling updates I no longer see the app in settings > apps. Yes, I've rebooted the device. Same issue.

Re: Samsung Account app crashing

USBetaModerator3 — Fri, 12 Dec 2025 18:05:45 GMT

Hello,

Thank you very much for sharing your feedback.

To help us investigate further, please submit an Error Report through the Samsung Members app immediately after reproducing the problem:

1. Open Samsung Members → One UI Beta Program → Beta Feedback.
2. Select Error reports and attach any relevant screenshots or screen recordings (if available).
3. Make sure “Send system log data” is enabled before submitting.

Important: For accurate log collection, please submit the report within 3 minutes of reproducing the issue.

We apologize for any inconvenience and appreciate your support in helping us improve the Beta experience.

Best regards,
One UI Beta Team

Re: Samsung Account app crashing

Wartender — Fri, 12 Dec 2025 21:55:32 GMT

Yes me too, I'm using a s23 and sinds a few days this happens first a few times a day, and sinds today every few minutes 🥲

Cleared cache, removed updates, reinstalled updates. Nothing works

Galaxy S23
SM-S911B/DS

Re: Samsung Account app crashing

Daverro — Sat, 13 Dec 2025 19:44:58 GMT

Hi, i don't have 8.5 UI on my s25u, but i experience the crashing samsung account app few times per hour, everything above i tried without any solution.

Re: Samsung Account app crashing

Superduper263 — Sat, 13 Dec 2025 19:47:05 GMT

Same here, s23plus. Last update dec6 and continous popup samsung account stopped. Additional and bigger problem is that my onedrive also does not open anymore.

All internet suggestions tried (except full reset and backup of phone) nothing helps.

Need fix urgently.

Re: Samsung Account app crashing

Exidous — Sat, 13 Dec 2025 22:03:14 GMT

This just started happening for me today. Galaxy fold7. Tried all the steps mentioned here but nothing seems to help.

Re: Samsung Account app crashing

Jules5 — Sun, 14 Dec 2025 08:15:08 GMT

Exactly the same for me

Re: Samsung Account app crashing

Daverro — Sun, 14 Dec 2025 08:17:43 GMT

Please try uninstall One drive App - i do that and for now no crashes

Re: Samsung Account app crashing

Soapie — Sun, 14 Dec 2025 10:47:24 GMT

I had the exact same issue. Tried everything I could find, but to no avail.

I was finally able to get it to stop by clearing the cache for my Google app, hasn't happened since!

Fingers crossed it works for you too!

Re: Samsung Account app crashing

aryavansh — Sun, 14 Dec 2025 15:01:53 GMT

Same issue - it's ridiculous how big an issue this is, with no solution! This is on a 2 month old Fold 7.

Steps I've tried unsuccessfully:

1. Reseting Google app cache

2. Resetting Onedrive after clearing data and cache

3. Clearing cache for the Samsung Account app

4. Starting the phone in Safe Mode

Very strange behaviour from the device - opening the Samsung account in Settings will often close the settings app and go back to home screen. OneDrive actually WORKS, but this popup causes it to crash.

Samsung we need an URGENT FIX for this - I use the phone for work, and not having OneDrive working is crippling.

Re: Samsung Account app crashing

sKy_h4wK — Sun, 14 Dec 2025 18:10:33 GMT

I can only ask the same for myself here. Using an S25 Ultra, problems since yesterday. The error message pops up every few minutes. Worst is the block of MS OneDrive! Neither can I get the app running, nor am I able to access OneDrive content using other apps. Can't wait for my working day tomorrow.........

I'm not a member of the Beta program. Seems like this issue is not specifically caused by participating in it and may be independent of the OneUI version...?

Re: Samsung Account app crashing

LeeViewB — Sun, 14 Dec 2025 18:51:31 GMT

I have this issue as well, tried pretty much everything others have said.

Not a Beta user. S25 ultra

Re: Samsung Account app crashing

Jmwp1974 — Sun, 14 Dec 2025 20:16:06 GMT

Same here , not a member of the beta programme , done a factory reset no help and onedrive won't even open

Re: Samsung Account app crashing

boskap — Mon, 15 Dec 2025 03:49:45 GMT

Habe the same Issue

Re: Samsung Account app crashing

aryavansh — Mon, 15 Dec 2025 04:23:50 GMT

Update: I spoke to Samsung chat support - we tried Settings reset which didn't work.

Last resort was factory reset - THIS DID NOT FIX THE ISSUE - the issue seems to be with thr latest Samsung Account app update - which auto updates itself after factory reset!

Samsung - yall need to sort this out.

Re: Samsung Account app crashing

FreshPrinceOf91 — Mon, 15 Dec 2025 07:09:12 GMT

Same problem here with a Fold 5, problem start happen yesterday or Friday didn't remember exactly.

Re: Samsung Account app crashing

sKy_h4wK — Mon, 15 Dec 2025 16:07:53 GMT

I uninstalled the Samsung Account updates, but also this didn't help. Seems like the issue is neither connected to the Samsung accounts update or the OneDrive update (where I performed the same procedure).

I'm lost. It's time for Samsung to finally take action. How do we motivate them in the best way?

Re: Samsung Account app crashing

Apmatos17 — Mon, 15 Dec 2025 17:06:15 GMT

Happened the same to me. First sign was OneDrive crashing.

Re: Samsung Account app crashing

gnaaaachen — Mon, 15 Dec 2025 19:05:22 GMT

same problem here, s24plus.

sadly this also kills my onedrive app. cannot open it, it just stays at the onedrive logo until the pop up "samsung account crashed" comes again and takes onedrive just with it 😄