topic Re: Beta feedback bug patch. in Questions

Beta feedback bug patch.

angelg4 — Mon, 02 Mar 2026 15:09:47 GMT

I heard that many people were unable to send beta feedback after the update (Beta 6).

The beta moderators have not communicated with us, if this problem will ever be fixed. And this is required to help Samsung fix issues in the beta software. This should have been fixed immediately.

@USBetaModerator3

Re: Beta feedback bug patch.

Ryzenlevel — Mon, 02 Mar 2026 15:30:35 GMT

I'm on B6 and haven't had any issues with sending feedback or bug reports

Re: Beta feedback bug patch.

Tom6068 — Mon, 02 Mar 2026 15:40:52 GMT

@angelg4 It seems to be intermittent at worst. Mine seemingly resolved itself. A few are still experiencing issues after numerous fix attempts. If you are experiencing that, try going into the Members app's properties, storage and clear out both the cache and the data. Then uninstall it. Go to Galaxy Store, search for the Members app and reinstall it. See if that helps.

I don't know if anyone paid attention or if this was an anomaly prompt for me,. But once I updated to the beta 6, I got a prompt stating that March 3rd (tomorrow), the beta will auto-update to the final version.

Re: Re: Beta feedback bug patch.

angelg4 — Mon, 02 Mar 2026 15:41:32 GMT

I haven't even downloaded beta 6 yet.

Re: Beta feedback bug patch.

jvudcoo — Mon, 02 Mar 2026 16:43:11 GMT

Someone suggested uninstalling the app, restarting the phone, and then reinstalling it, and it worked for them.

I just cleared all the app's data, force-closed it, uninstalled it, and restarted my phone. After reinstalling the app, the feedback option is working now.

Re: Re: Beta feedback bug patch.

JayOlsen — Mon, 02 Mar 2026 17:32:37 GMT

Thanks for the advice, i followed it to the letter and it worked! 🙏 appreciate it

Re: Beta feedback bug patch.

USBetaModerator3 — Mon, 02 Mar 2026 17:47:46 GMT

Hello,

Thank you to everyone who has reported this behavior.

We understand that some users are currently seeing a message indicating that Beta software must be installed before submitting feedback, even while running Beta 6.

We are reviewing the situation. In the meantime, some users have reported success after performing the following steps:
• Clear cache and data for the Samsung Members app
• Uninstall Samsung Members
• Restart the device
• Reinstall Samsung Members from the Galaxy Store

If the issue persists after these steps, please try again later as this may be intermittent.

We appreciate your patience and your continued efforts to provide feedback during the Beta period.

Regards,
One UI Beta Team

Re: Re: Re: Beta feedback bug patch.

Tom6068 — Mon, 02 Mar 2026 18:38:26 GMT

Yeah, that advice came from Robin's tip. But a few replied back that that did not work for them. I got a private message from the moderator they are looking at this and it's an issue. But I honestly don't know if that will matter since from the prompt I received updating to beta 6 on Thursday, stated that my device will auto-update tomorrow March 3rd to the final version.

Re: Beta feedback bug patch.

MrBobKing — Mon, 02 Mar 2026 19:41:32 GMT

You would think they would send out an immediate fix.

Re: Beta feedback bug patch.

PAHelper — Mon, 02 Mar 2026 21:13:36 GMT

The process worked second time as first time I hadn't restarted after delete.

Re: Beta feedback bug patch.

BJ2018 — Mon, 02 Mar 2026 21:31:27 GMT

I cleared the cache and data, uninstalled and reinstalled the Samsung member app, then the feedback worked. Thank you all for the suggestions.

Re: Beta feedback bug patch.

dave1977nj — Tue, 03 Mar 2026 04:41:33 GMT

Tried all the steps to fix this but it's still not working

Re: Re: Beta feedback bug patch.

Sveney — Tue, 03 Mar 2026 14:41:38 GMT

Didn't work for me...

Re: Re: Beta feedback bug patch.

Sveney — Tue, 03 Mar 2026 14:44:13 GMT

I'm in the same boat. Lol

Re: Re: Beta feedback bug patch.

angelg4 — Tue, 03 Mar 2026 14:52:39 GMT

Even through it did work, it has stopped working again.

Re: Re: Beta feedback bug patch.

PAHelper — Tue, 03 Mar 2026 17:45:49 GMT

Well it lasted a day and now not working again today.

Re: Beta feedback bug patch.

USBetaModerator3 — Wed, 04 Mar 2026 18:56:38 GMT

Hello,

Thank you for your patience and for reporting this issue.

We are aware that some Beta users running the latest version of Samsung Members (v5.7.00.8) on unlocked devices may encounter a pop-up message stating “you need to download and install the beta software”, which prevents Beta feedback from being submitted.

The relevant team has identified the issue, and a Samsung Members hotfix update is planned to be released within this week to resolve it.

We appreciate your understanding and continued participation in the One UI Beta Program. Your feedback is extremely valuable in helping improve the overall experience.

Regards,
One UI Beta Team