topic Re: No service center will revert the firmware in Questions

No service center will revert the firmware

funva — Wed, 19 Jul 2023 18:46:44 GMT

Every service center I contacted and even when I called Samsung they said that none of the service centers are willing to roll back the beta software on the phone. He said they are prohibited from doing such because they have beta firmware it. He said for the more they do not have access to the firmware that would allow good to go back to version 4. I called the service centers both at Best Buy and you break it I fix it or whatever it's called, but I called every Service Center that's listed in the DC area and none of them will do it. I would like to Samsung to either clarify this policy with the service centers or tell me the exact steps I'm supposed to do. Calling some in my area and they will tell you that they're not allowed to touch the watch and even if they could, they don't have the resources to roll back.

Samsung please advise me, or contact all your service centers and make sure they know how to roll back and that they had the firmware to do so.

Re: No service center will revert the firmware

theblackcobra — Thu, 20 Jul 2023 15:47:42 GMT

Why am I not surprised? Have you seen my House of Horrors post yet? The most replied post in Beta forum history? Your post is just another example of the ridiculous experience that the members are having with this. You may not even see this reply. Hope you see it!

Re: No service center will revert the firmware

USBetaModerator2 — Thu, 20 Jul 2023 19:20:59 GMT

Hello,

We are currently investigating this issue. We will respond as soon as we have some answers.

We apologize for the inconvenience.

Regards,

One UI Beta Team

Re: No service center will revert the firmware

funva — Tue, 25 Jul 2023 02:20:07 GMT

Thank you, patiently waiting.

Re: No service center will revert the firmware

Waylander — Tue, 25 Jul 2023 10:08:32 GMT

I too need to know. I am trading in my Galaxy Watch 4 to upgrade to the 5 Pro or the 6 Classic and am afraid I might brick my watch if I reset it.

Re: No service center will revert the firmware

Waylander — Fri, 28 Jul 2023 23:28:41 GMT

I'm just pre-ordered the Galaxy Watch 6 and I have to trade in my Galaxy Watch 4 so I need the final version soon .

Also how long do I have before I have to send in my trade-in for the watch 6?