topic Re: Stuck/Frozen on current screen. in Discussions

Stuck/Frozen on current screen.

Bragg — Sat, 09 Sep 2023 19:02:40 GMT

Numerous times a day my phone will become stuck/frozen on a current screen preventing me from closing it or using the back button to go to the previous screen. I have to hit the power button and turn the phone back on to be able to continue using the phone.

Re: Stuck/Frozen on current screen.

Tokas — Sat, 09 Sep 2023 20:26:02 GMT

Wipe cache partpartition. Turn phone off, hold volume up and power button simultaneously, use down button to scroll down to WIPE CACHE PARTITION, press power button, and that may help with that issue. Hope it helps you with the issue.

Re: Stuck/Frozen on current screen.

Btxprss — Sat, 09 Sep 2023 22:15:05 GMT

I'm having the same issue since the 2nd update

Re: Re: Stuck/Frozen on current screen.

Bragg — Sat, 09 Sep 2023 22:53:44 GMT

I just did it. I'll give it some time to see if it worked. I'll come back and give an update. I appreciate the suggestion.

Re: Stuck/Frozen on current screen.

ppal1981 — Sat, 09 Sep 2023 23:12:36 GMT

Same issue here, since September update. Are you also on September too? I've wiped cache and even repair app function in recovery menu. Still doing it. Was fine before latest update.

Re: Stuck/Frozen on current screen.

Bragg — Sat, 09 Sep 2023 23:17:12 GMT

Well it didn't take long to report the wipping my cache did not solve the issue.

Re: Re: Stuck/Frozen on current screen.

Bragg — Sat, 09 Sep 2023 23:18:40 GMT

Yes I am on the September one. Hopefully they fix this issue on the next update, because this is quite annoying.

Re: Stuck/Frozen on current screen.

Synysterburns — Sun, 10 Sep 2023 01:06:04 GMT

Don't have a solution, but running in to the same issue on my end.

Re: Stuck/Frozen on current screen.

Esco757 — Sun, 10 Sep 2023 01:34:14 GMT

Try switching to standard 60hz.. haven't seen a freeze since but will report if it does pop up

Re: Re: Stuck/Frozen on current screen.

Bragg — Sun, 10 Sep 2023 09:06:50 GMT

I've been on the standard 60hz the whole time.

Re: Stuck/Frozen on current screen.

JumpingHoses — Sun, 10 Sep 2023 09:47:50 GMT

I've seen it happen once so far. I'll submit a report if I get it again but it's been a pretty rare bug for me.

Re: Re: Stuck/Frozen on current screen.

Tokas — Sun, 10 Sep 2023 12:24:43 GMT

That sucks. Hopefully the next update fixes this issue for you

Re: Stuck/Frozen on current screen.

user0GzNg6Ezu9 — Mon, 11 Sep 2023 00:09:59 GMT

Same problem here, I reported the bug

Re: Stuck/Frozen on current screen.

AskaLangly — Mon, 11 Sep 2023 05:40:10 GMT

Here are my findings:

When you have a frozen screen after pressing back, try going into recents, then home, then recents again.

The issue will happen from time to time, especially after watching video, wanting to go back to a video list.

I did wipe /cache, as well as wiped OneUI Home data to recreate my home screens... nothing.

This might be about Android 13's Predictive Back, however I am unsure, as that is a gesture when using the center/side swipe navigation; I use three button.

This also could be a regression from a bugfix in regards to the OneUI Home crashes from beta 1.

Re: Stuck/Frozen on current screen.

CJ78 — Mon, 11 Sep 2023 13:04:44 GMT

I was also seeing that happen with swipe from bottom as my navigation. Switching to swipe from bottom and sides has completely eliminated the behavior for me so kind of enjoying this setup better but also hope it's corrected in a future build.

Re: Stuck/Frozen on current screen.

USBetaModerator2 — Mon, 11 Sep 2023 20:09:27 GMT

Hello,
Thank you for your feedback.

Please use the latest Samsung Members app to submit an error report (Samusng Members One UI Beta Program Beta Feedback Error Report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

- To provide UX or UI-related feedback, such as usability or feature suggestions, select "Beta community Suggestions" in the Beta recruitment notice of Samsung Members app.

We appreciate your contribution to the Beta Program.

Regards,
One UI Beta Team

Re: Stuck/Frozen on current screen.

ppal1981 — Mon, 11 Sep 2023 22:02:00 GMT

Well, here's an update. I factory reset and restored. Too soon to tell if it fixed it, but haven't had any SystemUi popups yet. A few freeze ups but again can't tell if it's fixed yet or not.

Re: Stuck/Frozen on current screen.

ppal1981 — Mon, 11 Sep 2023 22:50:08 GMT

Well so much for wiping as I just got the infamous lockup and SystemUI crash. Reported via members app with diagnostic log.

Re: Stuck/Frozen on current screen.

True2life — Mon, 11 Sep 2023 23:22:08 GMT

I had the same issue. Hopefully, the next update will fix it. The phone freezes when trying to switch from one app to the next. The only way it can sometimes be resolved is to close everything out which defeats the purpose of multitasking.

Re: Stuck/Frozen on current screen.

ppal1981 — Mon, 11 Sep 2023 23:25:22 GMT

Yes it does defeat the purpose of it, and is VERY frustrating. Next month SHOULD be the release of One UI 6 / Android 14 and IMO I think they rushed this update out too busy concentrating on the beta.