topic Re: Is anyone else having issues with screenshots not getting saved? in Questions

Is anyone else having issues with screenshots not getting saved?

monstresticator — Fri, 18 Aug 2023 17:15:29 GMT

Every time I take a screenshot now, the image won't save to the Gallery and I can't find them anywhere else. Is anyone else experiencing this?

Re: Is anyone else having issues with screenshots not getting saved?

userZNnTdcqwZP — Fri, 18 Aug 2023 17:25:22 GMT

I have the opposite problem. It saves two screenshots (original and cropped) if I take a screenshot and use toolbar to crop it.

Did you check where the screenshot will be save in settings?

Re: Is anyone else having issues with screenshots not getting saved?

userDp5a08LQQX — Fri, 18 Aug 2023 18:44:06 GMT

I think I have the same issue. When I take a screenshot, I can't find it in the gallery app. Not only that, I can't find any new photos or videos on the gallery app. It's completely broken for me. However, I can see all my photos, videos and screenshots in the "my files" app no problem. Try to find your screenshots in the "my files" app.

Re: Re: Is anyone else having issues with screenshots not getting saved?

DHoff — Fri, 18 Aug 2023 18:53:00 GMT

I had same issue and then I discovered these settings in "Advanced Features" then "Screen Shots"

Re: Is anyone else having issues with screenshots not getting saved?

USBetaModerator2 — Fri, 18 Aug 2023 19:25:05 GMT

Hello,

Thank you for your feedback.

Please try clearing device cache. If the issue persists, please use the latest Samsung Members app to submit an error report (Samusng Members > One UI Beta Program > Beta Feedback > Error Report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

- To provide UX or UI-related feedback, such as usability or feature suggestions, select "Beta community > Suggestions" in the Beta recruitment notice of Samsung Members app.

We appreciate your contribution to the Beta Program.

Regards,

One UI Beta Team