topic Re: One UI 6.0 Phone Stops Working in Questions

One UI 6.0 Phone Stops Working

Irish Kid — Tue, 21 Nov 2023 07:15:14 GMT

My phone just updated to One UI 6.0, I never signed up for the Beta. Ever since it updated, I can place a phone call, but as soon as I do I keep getting a notification that the phone app has stopped working, I can't hang up, I can't put it on speaker, I can't do anything. The screen just flashes black during the call. If someone calls me, I can't answer or reject the call, it just pops up saying the phone app has stopped working.

Does anyone know what's going on with this?

Re: One UI 6.0 Phone Stops Working

Irish Kid — Tue, 21 Nov 2023 07:37:03 GMT

So I did the safe mode thingy, where you hold down the volume up and power bottom. I cleared the cache partition, and then hit "repair apps" which was at the bottom of the menu, and now everything is working fine.

Re: One UI 6.0 Phone Stops Working

Slamm — Tue, 21 Nov 2023 10:28:06 GMT

I tried this and it did not work for me. Having same issue.

Re: One UI 6.0 Phone Stops Working

usera4kbcKiNvw — Tue, 21 Nov 2023 16:42:36 GMT

same issue!

Re: One UI 6.0 Phone Stops Working

usera4kbcKiNvw — Tue, 21 Nov 2023 16:44:26 GMT

Same issue, can't figure out how to roll it back.

Re: One UI 6.0 Phone Stops Working

Irish Kid — Tue, 21 Nov 2023 17:08:44 GMT

Not sure if any of you use the secure folder or not, but try setting your secure folder up, then do the safe mode thingy.

I kept receiving a notification and for some reason it was under the secure folder, for the new "Enriched Call" feature. After I cleared the "Cache Partition" and then selected "Repair Apps" it fixed the issue for me.

Be careful in the Safe Mode thing cuz if you don't select the right option, you could factory reset your phone instead.

Re: One UI 6.0 Phone Stops Working

Pearsauce — Tue, 21 Nov 2023 17:58:10 GMT

This has been happening on my S22 this morning!! I'm going to try the safe mode route.

Re: One UI 6.0 Phone Stops Working

ebake27 — Tue, 21 Nov 2023 18:01:39 GMT

Tried to wipe cache partition and repair apps and phone is still not working.

Re: One UI 6.0 Phone Stops Working

ebake27 — Tue, 21 Nov 2023 19:15:50 GMT

Samsung support is absolutely no help, they told me I have to pay to get the issue fixed.

Re: One UI 6.0 Phone Stops Working

user5aBay0giB2 — Tue, 21 Nov 2023 21:13:10 GMT

You can download Google Phone from the app store as a work around until they have a patch to fix the issue. My phone is doing the same as you described.

Re: One UI 6.0 Phone Stops Working

Samsung_2gEfr9L — Wed, 22 Nov 2023 03:05:22 GMT

Mine too....how long until this is repaired?

Re: One UI 6.0 Phone Stops Working

Laurel in Texas — Wed, 22 Nov 2023 04:41:28 GMT

Same here! Finally FIXED IT! I did everything fix mentioned, clear partition cache, repairs apps, etc... downloaded Google phone which worked but could not access my contacts. Tried to message a friend and my message app crashed mid message!

Out of frustration searched for more fixes which told me to not only clear data and cache from Contacts app but to make visible my System apps and then force stop and clear cache and data from Contacts Storage app. I rolled my eyes thinking whatever...but did it and rebooted my phone and everything is working again!!! Go figure. What a frustrating several hours... hope this helps someone else!

Re: One UI 6.0 Phone Stops Working

user0OwqkAC8nv — Wed, 22 Nov 2023 15:04:14 GMT

How do you make visible the system apps?

Re: One UI 6.0 Phone Stops Working

Members_5ln1DOw — Wed, 22 Nov 2023 19:07:34 GMT

Sadly, this did not work for me.

Re: One UI 6.0 Phone Stops Working

Samsung_vF4twWD — Thu, 23 Nov 2023 04:10:08 GMT

Went to Samsung store and they had to do a factory reset and wipe the phone clean. Bs Samsung owes people for all the time we are losing between Samsung help and wasting hours in the store.

Re: One UI 6.0 Phone Stops Working

GreenEyedLady — Thu, 23 Nov 2023 06:13:23 GMT

Thank you!! Thank you! I'm not sure how you figured this out but after spending hours upon hours trying every other suggestion, this one worked!!!!

Re: One UI 6.0 Phone Stops Working

GreenEyedLady — Thu, 23 Nov 2023 06:23:52 GMT

Follow these steps.

Go to Settings on your Samsung. Scroll down to Apps. This displays all of the apps on your phone (make Visible the System Apps). Click on Contacts App. Press Force Stop. Then Scroll down to Storage. Press Clear cache and clear data at the bottom of the screen. Then reboot.

Re: One UI 6.0 Phone Stops Working

GreenEyedLady — Thu, 23 Nov 2023 06:24:22 GMT

It worked for me following her exact steps.

Re: One UI 6.0 Phone Stops Working

GreenEyedLady — Thu, 23 Nov 2023 06:26:11 GMT

Follow Laurel in Texas comment. It worked for me!!!

Re: One UI 6.0 Phone Stops Working

userBWYgwq8Lm5 — Thu, 23 Nov 2023 18:13:26 GMT

Go to Settings -> Apps Click the 3 lines that allow you to sort the list of apps and toggle the Show System Apps at the top of the sort options.