topic Re: Watch goes dark 🤬 in Questions

Watch goes dark 🤬

TheRev — Sun, 28 Sep 2025 14:00:56 GMT

Since I installed One ui 8 for my Watch 6, on four occasions it has gone dark ... I can't get it to do anything. I need to shutdown and power up for it to start working again.

Any suggestions?

Re: Watch goes dark 🤬

DobieG — Sun, 28 Sep 2025 15:33:46 GMT

Seems to be with 3rd party watch faces. Mine did them same. I'm using the Samsung default face and it hasn't happened since. Instead of restarting your phone each time, just press and hold on the black screen and select a different watch face. That should get rid of the black screen until the next time it happens.

Re: Re: Watch goes dark 🤬

TheRev — Sun, 28 Sep 2025 17:01:20 GMT

Thanks. I'll check it out and get back to you.

Re: Watch goes dark 🤬

USBetaModerator3 — Mon, 29 Sep 2025 17:17:26 GMT

Hello,

Thank you very much for sharing your feedback.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device immediately after the issue is reproduced:

1. Open Samsung Members.> Navigate to One UI Beta Program > Beta Feedback.
2. Attach any relevant screenshots or screen recording/video (if possible).
3. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 3 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team

Re: Watch goes dark 🤬

Hermsadvebtures — Tue, 30 Sep 2025 00:10:56 GMT

Mine has gone black as if it's off or frozen but it's not. I can use the drop down and swipe. Holding finger on the screen and either changing the face and then changing it back seems to work or just holding it to change face but then just tapping out if it without changing face.

Re: Re: Watch goes dark 🤬

TheRev — Tue, 30 Sep 2025 19:41:34 GMT

I did apply a Samsung watch face. So far, no problem.

Thanks and blessings.

Re: Re: Watch goes dark 🤬

DobieG — Tue, 30 Sep 2025 19:49:10 GMT

Great! Glad it's working for you.

I applied the new beta update this morning. I will try going back to my 3rd party watch and see if they fixed the black screen issue.

Have a good day!