topic Re: Screen goes black in Questions

Screen goes black

usereEJ9gvJLeL — Sat, 27 Sep 2025 13:44:27 GMT

Has anyone had there screen go black and no way to get watch face back except rebooting the watch?. I have always on display turned on.

Re: Screen goes black

userCimJuIZ06C — Sat, 27 Sep 2025 18:02:58 GMT

Yes happened to me several times

Re: Screen goes black

DobieG — Sat, 27 Sep 2025 20:35:30 GMT

Yup. I reported it. I am able to get it back by pressing and holding on the black screen and selecting a different watch face. Then I do the same thing again to put the other watch face back on. Quicker than restarting it.

Re: Screen goes black

userBrT5yZY2Lj — Sat, 27 Sep 2025 18:47:32 GMT

This doesn't seem to happen if I change to a default watch faces. I've tried my other purchased faces and it always goes black eventually.

Re: Screen goes black

Huitball — Sat, 27 Sep 2025 19:08:27 GMT

It had happened to me also. It's only happened on some watchfaces though.

Re: Screen goes black

Chaz187 — Sun, 28 Sep 2025 02:25:48 GMT

Yes it is happening a lot. Watch seems really sluggish also.

Re: Screen goes black

USBetaModerator3 — Mon, 29 Sep 2025 17:34:19 GMT

Hello,

Thank you very much for sharing your feedback.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device immediately after the issue is reproduced:

1. Open Samsung Members.> Navigate to One UI Beta Program > Beta Feedback.
2. Attach any relevant screenshots or screen recording/video (if possible).
3. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 3 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team